Hi there Chandler, Thank you for sharing your experience with the Galaxy Buds3 Pro. Features like hands-free functionality and immersive sound are designed to enhance your listening experience. We understand how crucial battery life and voice controls are, especially when comparing devices you use throughout the day. With your Galaxy Buds, you can perform various actions simply by speaking your commands. Enabling voice commands lets you play music, adjust the volume, and answer incoming calls with your voice. If you have set up a voice assistant on your phone, such as Bixby, your buds can utilize Bixby as well. Both the Galaxy Buds3 and Galaxy Buds3 Pro have their own voice commands that can be activated in the Galaxy Wearable app. Here’s how to enable voice commands: 1. Open the Galaxy Wearable app on your connected phone. 2. Tap on 'Earbuds settings.' 3. Select 'Voice controls.' 4. Toggle the switch at the top to enable voice commands. Once enabled, you can use the following commands: - **Music**: “Play music,” “Stop music,” “Next song,” or “Previous song.” - **Volume**: “Volume up” or “Volume down.” - **Phone**: “Answer call” or “Reject call.” For further details, please check out our online article linked below, which also includes tips on how to optimize the battery life of your Galaxy Buds3 Pro. We appreciate your feedback and thank you for being a Samsung customer. The battery life of your Samsung earbuds https://www.samsung.com/us/support/answer/ANS10001314/ Use voice commands with your Galaxy Buds https://www.samsung.com/us/support/answer/ANS10003614/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello EsteMed, Thank you for sharing your thoughts on the Galaxy Buds3 Pro. These earbuds are designed to deliver smooth listening and communication, easily connecting across Galaxy devices. Proper charging alignment and call clarity greatly improve your experience throughout the day. To get the best charging performance, make sure the earbuds align correctly with the magnetic charging port at the bottom of the case when you place them inside. If you experience unexpected audio quality issues, it might mean a software update is needed. To ensure your software updates go smoothly, follow these steps if you have a Galaxy phone: first, connect your Galaxy Buds series earbuds to the Galaxy Wearable app on your phone or tablet, or use the PC manager software to check for updates. For more information on keeping your earbuds up to date, please refer to the link below. When everything is in sync, the Buds will smoothly integrate into your daily routine. Thank you for being a Samsung customer. How to install software updates on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS10001316/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Zehui, Thank you for sharing your experience with us. The Galaxy Buds3 Pro are designed to deliver clear sound, lasting comfort, and dependable daily performance. We understand you noticed a small crack in your earbuds over time. Please rest assured that Samsung stands behind its product quality. We provide a warranty covering any manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each item. With this warranty, you can have confidence that your investment is protected during the coverage period, ensuring you get the reliability and performance you expect from Samsung. If you need further assistance, please contact our Samsung Support Team. Thank you again for your feedback. It emphasizes the importance of consistency in long-term use, and we value your continued trust in Samsung. Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages