It's great to hear from you, Simon. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're glad to see that you've already tried the additional earbud tips to get a better fit. Just a quick reminder to match the markings for right and left when putting them in. The right bud goes in your right ear and the left in your left. Try angling them so the microphone points toward you, and don’t hesitate to adjust them until they feel just right. To ensure a comfortable fit, you can also use the earbud fit test available in the Galaxy Wearable app. For the unresponsive touch controls, please check out the link attached for troubleshooting tips that can help with the pinch and swipe gestures. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. We’re here to help you get the best experience possible. -Kelvin https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7 smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts with us! We really appreciate hearing from our valued customers. It’s great to know that your husband loves the Buds3 Pro you got him! The sound quality and noise-cancellation features are designed to make the experience immersive, and it’s nice to see they’ve made such a difference for you both. If you have any questions or concerns, please feel free to reach out to us at Samsung Support. Thank you for choosing Samsung, and we hope your husband continues to enjoy his gift! If you ever have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Samsung Galaxy Buds3 Pro, Matthew. It's great to see that you find them comfortable and enjoy the clean sound quality. The active noise cancellation feature is designed to enhance your listening experience by minimizing outside distractions, and we're glad you found it effective. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Lute! We’re glad to see you’re enjoying the sound quality and noise-cancellation feature. We understand that finding the perfect fit can be a challenge when getting used to new buds, but have you tried the additional ear tips that come with your earbuds? They’re designed to offer various sizes for a more secure fit, which might help improve your listening experience. We truly appreciate your recommendation for other Samsung phone users, and we’re always here to help you get the most out of your buds! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus