Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Nadiel. It's great to see that you love the noise canceling feature and the immersive 360 sound, as these features truly enhance the listening experience. We understand you’re having some challenges with the touch controls and finding a comfortable fit for your ears, and we’d like to help troubleshoot this together. First, please check the Galaxy Wearable app to ensure that the "Touch controls" feature is enabled and that the "Block touches" option is turned off. This often helps streamline your control experience. Regarding the fit, it’s important to make sure the earbuds are inserted securely in your ears, forming a snug seal so that the sensors can accurately detect your touch commands. Trying different ear tips may also improve comfort and functionality. If the controls still aren’t responding as expected, restarting your earbuds can often make a difference. We also recommend checking for any software updates in the Galaxy Wearable app, as having the latest version ensures you benefit from all the new features and enhancements. If you need further assistance with this, please don’t hesitate to reach out to Samsung Support. We’re committed to making sure your experience with the Galaxy Buds3 Pro is exceptional, and we appreciate your feedback! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Dale! We’re glad to hear you appreciate the touch controls and sound quality, and we understand that a secure fit is essential for an optimal listening experience. The Galaxy Buds3 Pro comes with different sized ear tips, so it's important to ensure you have the right size for your ears—there should be no gap between your ear and the ear tip to avoid sound leaks and ensure optimal audio. If you need instructions for changing the tips, please check out our guide for the Buds3 Pro. Once you have the right tips on your buds, make sure to check the bottom of the earbuds for directional marks (L and R) and insert them accordingly, with the R facing you in the right ear and the L facing you in the left ear. Angle the earbuds slightly so that the microphone points toward your mouth, and feel free to adjust them by rotating them until the fit feels right. Additionally, you can use the earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope these tips help enhance your experience with the Galaxy Buds3 Pro! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro! We appreciate your feedback and want to work with you to enhance your listening journey. If you're encountering static noises, we recommend checking for the latest software updates for both your Galaxy Buds3 Pro and your connected device. Keeping your devices updated ensures you benefit from the latest improvements and features. Additionally, a simple restart can do wonders—just power off your earbuds and turn them back on. If that doesn’t do the trick, performing a reset can help refresh the earbuds and resolve any lingering performance concerns. If you need any further guidance on any of these steps, please check out the link attached. Your listening experience is important to us, and we're here to help you enjoy every moment with your Galaxy Buds3 Pro! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01211003/#:~:text=If%20you%27re%20experiencing%20static,help%20clear%20any%20minor%20problems. smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey MrChrisGrant, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so pleased to hear you love the audio quality of your new earbuds and we would love to help you with the battery and help you have the best experience possible. We have provided a link to an article to help you with the battery features and functionality of your earbuds. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages