Thank you for sharing your honest feedback on the Galaxy Buds3 Pro, Alexsa. We hate to see that your listening experience hasn't been as enjoyable as it should be. The Buds3 Pro features a 2-way speaker and supports ultra high-quality audio with 24-bit and 96kHz resolution. Additionally, it includes active noise cancellation and adaptive noise control to enhance your listening experience. If you have any more concerns or suggestions, please don't hesitate to reach out. To enhance connectivity, we recommend ensuring that your earbuds are updated to the latest firmware. Regular updates can improve performance and stability. If you haven't already, consider resetting the earbuds, as this can help restore their functionality and performance. For comfort, we understand that fit can vary from person to person. We encourage you to explore the different sizes of ear tips included with your buds. Finding the right fit can significantly enhance your listening experience and help with prolonged use. We truly value your feedback, as it helps us continue to make enhancements. If you have further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, MEY1! We’re thrilled to see that you love the sound quality. We completely understand your concern about them not staying securely in your ears. It can be frustrating if your earbuds fall out. To help with this, we recommend trying out the different-sized ear tips that come with the buds. Finding the right size is crucial for ensuring a snug fit, as this helps eliminate any gaps that could lead to sound leaks and enhances your listening experience. If you need guidance on changing the tips, we have a helpful guide available. Once you have the correct tips on, make sure to check the directional marks on the earbuds—'L' for left and 'R' for right—when you insert them. Angle the earbuds slightly so the microphones face towards your mouth, and adjust them until they feel comfortable. Additionally, using the earbud fit test in the Galaxy Wearable app can help you achieve the perfect fit. We hope these solutions enhance your experience with the Buds3 Pro, and if you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus