Thank you for your feedback regarding the Galaxy Buds3 Pro, Ray! We genuinely appreciate your input and want to ensure you have the best experience possible. To help improve battery performance, we recommend checking the battery levels in the Galaxy Wearable app, as this will allow you to monitor how each bud is performing. It’s also important to ensure that both your earbuds and the app are updated to the latest version, as updates can resolve performance concerns. If you’re still experiencing issues, consider resetting your earbuds by placing them in the charging case with the lid open and pressing the touchpads for about 7 seconds until the LED indicator blinks. Additionally, exploring the sound settings in the app, such as adjusting noise control options or disabling Active Noise Cancellation when it's not needed, can help conserve battery life. If these steps don’t resolve your concerns, please reach out through the Samsung Members app or contact customer service for further assistance. We hope these suggestions help enhance your experience! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there ZRRR, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a comfortable fit of your earbuds is for prolonged wear and uninterrupted listening experiences. We have provided a link to an article to help you troubleshoot the fit of your earbuds. We have also shared a link to two articles to help you with the ANC setting and audio quality. We have lastly shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Walt! Thank you for sharing your feedback about the Galaxy Buds3 Pro. It’s always great to hear from our users. We’re glad to know that you find them better for voice clarity! If you’re experiencing discomfort with the fit or that they sometimes fall out, we recommend trying different ear tips. The Galaxy Buds3 Pro come with a variety of sizes to ensure a secure and comfortable fit, which can greatly improve both sound quality and stability during use. Additionally, ensuring that you are properly placing them in your ears can make a significant difference. A snug fit not only enhances sound performance but can also minimize any background noise you may notice while recording videos. Regarding the static noise issue, we suggest keeping your earbuds and the connected device updated with the latest software. Restarting or resetting your Galaxy Buds can also help clear out any minor concerns. To reset them, you can follow the guide in the Galaxy Wearable app, which will help you restore them to factory settings. We want you to have the best experience possible with your Galaxy Buds3 Pro, so please give these tips a try! Your satisfaction is our top priority. If you have any questions or need further assistance, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01211003/ (static noise) smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus