Hi there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the immersive experience of your music is during your day and we would love to help you with this experience. We have provided a link to an article to help you with the ANC setting. We have also shared a link to the full device manual to help you understand the settings and best align them to your needs and preferences. We have lastly shared a link to the Samsung Support Team to offer assistance if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro, Timothy! We're thrilled to see that you appreciate the exceptional sound quality and noise-cancellation features. These features are designed to enhance your calling experience by minimizing outside distractions. To ensure the best charging experience, make sure the charging case is clean and free of debris, as this can sometimes affect the magnetic connection. Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. To extend the battery life of your earbuds and ensure they last when you need them most, make a few simple adjustments. First, always store your earbuds in their charging case with the cover closed when they are not in use. Additionally, modify the notification settings via the Galaxy Wearable app on your connected phone; if you’re using an iOS device, adjust these settings in the Galaxy Buds app. By following these tips, you can help preserve battery power and enjoy longer usage of your earbuds. We hope these tips help enhance your experience with your buds. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for reaching out, Jerry! We aim to provide our customers with the best experience possible and your feedback is a key part of that. We noticed you reached out to share your thoughts on the Galaxy Buds3 Pro. Galaxy Buds3 Pro offer up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. Additionally, you can wirelessly charge them using Wireless PowerShare with a compatible phone or a Qi-compatible wireless charging pad. To conserve battery life when you really need it, remember to store the earbuds in their charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app on your connected phone; if you're using iOS, you can do this via the Galaxy Buds app. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We hope you find this information helpful! If you continue to experience this, please be sure to reach out to us at Samsung Support so that we can look into what could be causing this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback about the Galaxy Buds3 Pro, Momo. We want to make sure to enjoy all the great features these buds have to offer, such as Active noise cancellation and the improved bass and sound quality. To achieve a secure and comfortable fit, it's important to use the included ear tips properly. Begin by selecting the ear tip size that best matches your ears. Make sure the ear tips are firmly attached to the earbuds and positioned securely in your ears. Adjusting the earbuds' angle can also help improve their stability and prevent them from falling out. Additionally, you c an use the Earbud Fit Test available in the Galaxy Wearable app to ensure the best fit. Simply open the app, navigate to Earbuds settings, and select Earbud Fit Test. The earbuds will emit a sound, and the app will analyze the fit. If the results indicate a poor fit, try adjusting the earbuds or switching to a different ear tip size, and then retest until you achieve a good fit. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus