Hi Jerry! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We're thrilled to hear that you find the sound quality excellent! We understand that keeping the earbuds securely in your ears is important, and we want to help address that concern. The Galaxy Buds3 Pro features an adaptive fit design, and we recommend trying out the different sizes of ear tips included in the box to find the best fit for your ears. A secure fit can enhance your overall experience and help prevent the buds from falling out. If you're using non-Samsung collars that help get a better fit for you, we encourage you to continue using them. We also suggest exploring the unique features of the Galaxy Buds3 Pro, which include Active Noise Cancellation and improved sound quality. To further ensure your earbuds stay in place during movement, try adjusting the position of the buds in your ears or experimenting with different ear tip sizes. A good fit can significantly reduce any concerns about losing them. Make sure to check the bottom of the earbuds for directional marks. You should see an "L" for the left bud and an "R" for the right bud. Insert the right bud (R) into your right ear with the "R" facing you and the left bud (L) into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels just right. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope that this information helps you get a better fit. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Rodrigo Hancio, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We love hearing you are enjoying the audio quality of your earbuds during usage. We have provided links to the full device manual and the Samsung Support Team. These two resources below can help you troubleshoot the pinch settings of your device and ensure they are operating as intended. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback, Robert! We're thrilled to hear that you find the Galaxy Buds3 Pro to be the most comfortable earbuds you've tried. Comfort is a key focus for us, and it's great to know that it resonates with you. Regarding the ambient sound feature, we appreciate your input! The Galaxy Buds3 Pro are designed with advanced technology to provide an immersive audio experience, including adjustable ambient sound settings. We recommend exploring the options in the Galaxy Wearable app to customize your listening experience to your liking. To ensure you always get the best performance from your earbuds and phone, make sure to keep both devices updated with the latest software. This way, you can enjoy all the new features and improvements that come with updates. Thank you again for sharing your experience! If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus