Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro, Casey. We always look forward to hearing from our customers and getting your insights. The Buds3 Pro has a refreshed look and offers revolutionary sound, making it perfect for true audio lovers. With a comfortable new shape and improved hardware, they deliver the high-resolution audio experience you’ve been craving. We hate to see that you may be having challenges keeping your buds connected. If you're experiencing frequent disconnections with your Galaxy Buds, it could be linked to a weak Bluetooth connection or improper fit. Make sure the earbuds are correctly positioned in your ears for optimal performance. Additionally, verify that your Bluetooth connection is stable and that the earbuds' software is updated to the latest version. Taking these steps can help improve your listening experience. Check out the link attached for options that should help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10001339/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your review of the Galaxy Buds3 Pro, ApexWoman! We’re thrilled to see that you find the sound quality to be premium and that the noise-canceling feature has set a new standard for you. We designed the Buds3 Pro with comfort and stability in mind, ensuring they fit securely, whether you’re working out or just relaxing. We’re also glad to know that you appreciated the smooth trade-in process. At Samsung, we strive to make every part of the customer experience as seamless as possible. If you have any further feedback or questions about the Galaxy Buds3 Pro or other Samsung products, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear that you're enjoying the Galaxy Buds3 Pro, D_Men. It's great to see that you love your buds and we want to help make sure all your concerns are addressed. If your Buds3 Pro are feeling loose when you smile or talk, you might want to try adjusting the fit by using different ear tips. We suggest finding the size that best fits your ears and making sure the earbuds are positioned correctly. Rotating them slightly in your ears can help them stay more secure. As for needing to reconnect the earbuds to your Galaxy Book5 laptop periodically, ensuring that both devices are within the recommended Bluetooth range (10 meters) and free of interference can enhance the connection. If the sound cuts out, placing the earbuds in the charging case and manually re-entering Bluetooth pairing mode can restore the link. The Galaxy Wearable app can also be a helpful tool for managing settings and optimizing performance. Thank you for sharing your experience with your buds! If you'd like further tips, feel free to reach out to us at Samsung Support anytime. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's a pleasure to hear from you! We love and appreciate that you're a long time Galaxy Buds user. The Galaxy Buds3 Pro are designed to deliver crisp, high-quality sound with exceptional noise canceling, powered by features like Adaptive Equalizer and ultra-high-resolution audio support. Their cutting-edge capabilities create an immersive listening experience, but if you find that the right earbud loses battery faster, it could be helpful to ensure both earbuds are fully charged in the case before use. Using a Samsung-approved charger and cable is also recommended for optimal charging performance. Also, be sure to ensure that there are no damages, liquids or debris on or near the charging contacts. To enhance fit and comfort, adjusting the earbuds and selecting the most suitable ear tips can make a difference, ensuring they stay securely in place. If further support is needed, reaching out to us at Samsung Support or through the Samsung Members App may provide helpful guidance tailored to your needs. Thanks for being the best part of the Samsung community! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Kevg, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as expected or intended. We have provided a link to an article to help you troubleshoot the audio quality at your convenience, and also provided a link to the Samsung Support Team. These experts can work with you one on one to ensure your new earbuds operate as intended. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Kyle. Thank you for sharing your wonderful feedback on the Galaxy Buds3 Pro! It’s great to know you appreciate the superior fit and quality, as well as the seamless blending of natural sounds with your favorite music. Our goal is to enhance your listening experience, and it’s rewarding to see we’re meeting that expectation. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Simple, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day for your favorite music and phone calls. We have provided a link to two different articles to help you with the connection and call features of your earbuds. We have also shared a link to the Samsung Support Team if you have questions or continue to experience frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages