Thank you for your loyalty to Samsung over the past 15 years, Krithik. We understand your frustration with your Galaxy Buds3 Pro not charging properly, and we're here to help! To help resolve this, we recommend checking for any moisture or debris that may be affecting the buds or charging contacts. Additionally, ensure that you’re using a Samsung-approved charger and inspect for any potential damages. If you continue to experience the same behavior after these steps, please reach out to Samsung Support for further assistance. Remember, all Samsung products are covered by a 12-month limited warranty against manufacturing defects. You also have the option to purchase additional coverage with Samsung Care+ for added protection and support. We appreciate your feedback and are here to help! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your review of the Galaxy Buds3 Pro, Kevin! Your feedback is invaluable, and we’re here to assist you. For the best performance, we'd like to walk you through some troubleshooting steps. One step is to place the earbuds in the charging case and close the lid for about 10 seconds to restart them. If you want to explore further, you can reset the earbuds through the Galaxy Wearable app by navigating to Earbuds settings > Reset. It’s also key to ensure that the earbuds are fitted properly and securely in your ears for the best Active Noise Cancelling (ANC) experience. Don’t forget to check for software updates on both your earbuds and connected device to optimize their functionality. Additionally, just a reminder that Samsung offers a 12-month limited warranty for any manufacturer defects. If you’re seeking added peace of mind, consider Samsung Care+ for extended coverage and support on eligible devices. Thank you again for your insights, and if this persists, please be sure to reach out to us at Samsung Support for further support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Aloha Polara67, Thank you for informing us about the fit of your Galaxy Buds3 Pro. Galaxy Buds3 Pro come with different-sized ear tips. The first step is to ensure you have the right size tips for your ears. You want them to fit snugly so there isn't a gap between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips (see link below). Once you have the correct tips installed: - Check the bottom of the earbuds for directional marks. You will see an L and an R. - Insert the R bud into your right ear with the R facing you. - Insert the L bud into your left ear with the L facing you. - Angle the blade slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can find out more about achieving the right fit with your Galaxy Buds3 Pro by checking out the links below. We appreciate your feedback and thank you for choosing Samsung as your go-to brand. How to change the tips on your Galaxy Buds3 Pro or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003496/ How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages