Thank you for sharing your experience with the Galaxy Buds3 Pro. We genuinely care about our customers and their experiences, and we hate to see that the LED light may not be working as expected. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. We would love to gather more details about the situation you're facing so we can assist you better. Please reach out to us at Samsung Support, and we’ll do everything we can to make this right for you. Your satisfaction is our top priority! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Tina, Thanks for sharing how your Galaxy Buds3 Pro are fitting. We know that proper fit is essential for a comfortable wearing experience and optimal sound quality. The earbuds come with various sized ear tips, so first, check that you're using the correct size. They should fit snugly without any gaps between your ear and the tip to prevent sound leaks and deliver the best audio. If you need help changing the tips or want to explore other sizes, contact our Samsung Support Team. We value your feedback and appreciate your choosing Samsung. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/ How to change the tips on your Galaxy Buds3 Pro or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003496/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, David. It's awesome to see that you've been using the voice commands to answer phone calls! You can also use other voice commands for music and volume control. For example, you can say “Play music,” “Stop music,” “Next song,” or “Previous song” to manage your playback. To adjust the volume, simply say “Volume up” or “Volume down.” We understand that in order to have the best experience with any earbuds, fit is crucial. We see that you have already tried the additional bud tips. We recommend checking the bottom of the earbuds for directional marks. You will find an 'L' for the left ear and an 'R' for the right ear. Insert the right bud (R) into your right ear with the 'R' facing you. Similarly, insert the left bud (L) into your left ear with the 'L' facing you. Angle the microphone, located on the bottom of the bud, slightly towards your mouth instead of pointing straight down. Also, be sure to adjust the buds by rotating them forward and backward until they fit comfortably. You can run an earbud fit test to ensure you have the proper fit. We hope these steps help you achieve that perfect fit, and if you have any further concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus