Thanks for sharing your experience with the Galaxy Buds3 Pro, Alice. It’s great to hear how much you enjoy the sound quality and battery life. The Adaptive Equalizer, powered by Galaxy AI, truly enhances your listening experience by adjusting the audio to fit the way the Buds sit in your ears. Each time you put them in, you can enjoy optimized sound that brings out the best in your favorite playlists, just like the man in silver enjoying his Galaxy Buds3 Pro. To ensure the best experience, it's important to use the correct size ear tips, as the Galaxy Buds3 Pro comes with different options. Make sure they fit snugly in your ears to avoid any sound leaks and achieve optimal audio performance. If you need assistance with changing the tips, we have a guide specifically for the Buds3 Pro tips. Once you have the right tips on your earbuds, please check the bottom for the directional marks. The right bud has an "R" and the left bud has an "L." Here’s a quick tip for the best fit: insert the right bud into your right ear with the "R" facing you and the left bud into your left ear with the "L" facing you. Angle the earbuds slightly so the microphone points toward your mouth, and feel free to adjust the position by rotating them forwards and backward until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the best fit. We appreciate your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Mohit! We're glad to see that you appreciate the quality of the buds! Regarding your experience with the charging case, we want to ensure that you get the best performance out of your buds. The Galaxy Buds3 Pro are designed to deliver incredible audio quality and long-lasting battery life, which is essential for your overall experience. When using the charging case, make sure it’s properly charged using a Samsung charger and that the earbuds are seated correctly inside to ensure optimal charging. If you find that one of the buds is not charging as expected, we recommend checking for any debris in the charging connectors, which can sometimes affect the connection. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience this, please feel free to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus