Hey Jeremy! Thank you for sharing your thoughts about the Galaxy Buds3 Pro. It’s important to address the concerns you’re experiencing with the noise-cancellation feature and discomfort. To enhance the performance of the Active Noise Cancellation(ANC) and ensure a better fit, make sure to try the different sizes of earbud tips included. Finding the right fit can greatly improve comfort and sound quality. Also, be sure to check out the fit test on the Wearable app. Regarding the high-pitched sounds, this can occur when the sub-microphone is affected while adjusting or touching the area around it. When ANC, Adaptive, or Ambient sound is enabled, the sound captured by that microphone is adjusted, but if it’s covered, unexpected noises may be produced. Hopefully, these tips can help achieve a more enjoyable experience with your Galaxy Buds3 Pro! If you have any further concerns or if this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you! We appreciate your thoughts on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro features automatic audio adjustments, including Ambient sound, Adaptive sound, and Active Noise Cancelling. These options enhance your listening experience whether you’re enjoying music or taking a call. However, you can also manually enable these options using the Galaxy Wearable app. To ensure the automatic features are activated, simply open the app and tap on "Auto Switch to Ambient Sound," where you can turn on the option to "Use Ambient Sound During Calls," allowing you to hear your voice more clearly. Also, make sure to ensure that your buds are up to date using the Wearable app. If this continues to be your experience, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Boogs, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and the frustration that can be felt when your device does not function as expected. We have provided a link to the Samsung Support Team if you are interested in an update on your warranty claim process. We appreciate you being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Fathom. We really love to see that you're enjoying the upgrade to the Galaxy Buds3 Pro! The enhanced features and performance really make them stand out. As for the case and earbuds being slippery, the Galaxy Buds3 Pro are made with a polycarbonate body and aluminum speaker mesh, which contribute to their sleek design but can feel smooth to the touch. Your feedback about wanting a more slip-resistant material is valuable and we appreciate the suggestion. If you have any other concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro, Ahmet. We are thrilled to see that you love the sound quality and noise cancellation because those features are designed to deliver an immersive audio experience perfect for enjoying your favorite music or podcasts. We understand that keeping the earbuds secure during activities like laughing has been challenging for you. The Galaxy Buds3 Pro comes with multiple ear tip sizes to help create a better fit tailored to your ears. We encourage you to try out the different sizes included with your earbuds, as a snug fit can significantly enhance both comfort and stability. In addition, consider using the SmartThings Find feature to help you locate them if needed. Thank you again for your feedback. Your experience is valuable in helping us improve our products. For any further concerns or questions, don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback about the Galaxy Buds3 Pro, Dan! We’re glad to see that you enjoyed the audio quality and the features, as well as the battery life. It’s great that you found a solution for the fit with the tips. We recommend trying out the Fit Test in the Wearable app, as it can help identify the best fit for your ears, allowing you to fully experience the immersive sound these buds offer. We appreciate your insights and hope you enjoy your listening experience! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus