Thank you for sharing your thoughts about the Galaxy Buds3 Pro, JP. We truly value your feedback and want you to have the best experience possible. While we noted your concerns about the touch feature, we’re excited to share that the Buds3 and Buds3 Pro have introduced new pinch and swipe controls designed to enhance your experience. With pinch control, you can easily play or pause your music with a single pinch, skip to the next song with a double pinch, and replay the previous song by triple pinching. Simply pinch and hold to access features like noise control or to reject a call. The swipe control allows you to effortlessly slide your finger along the designated area for quick adjustments. For a detailed guide on how these features work, we encourage you to check out the link at the end of this response. Also, don’t forget about the EQ feature available in the Galaxy Wearable app, which lets you personalize your sound experience to best suit your preferences. We appreciate your feedback and hope this information helps enhance your experience with your buds. For any questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback about the Galaxy Buds3 Pro, Dan! We’re glad to see that you enjoyed the audio quality and the features, as well as the battery life. It’s great that you found a solution for the fit with the tips. We recommend trying out the Fit Test in the Wearable app, as it can help identify the best fit for your ears, allowing you to fully experience the immersive sound these buds offer. We appreciate your insights and hope you enjoy your listening experience! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Chris! We appreciate that your son considers them the best earbuds he has ever used. It’s impressive how the superb sound quality and advanced noise cancellation can reveal intricate details in music. His ability to notice instruments in songs that he never realized were there highlights the immersive audio experience these earbuds offer. At Samsung, we strive to enhance your listening experience, and it’s wonderful to see that reflected in your enjoyment. If you or your son have any questions or needs assistance, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Luis! We appreciate your feedback regarding the pinch and swipe controls. If you’re finding that the pinch or swipe area isn’t responsive, it’s important to ensure that you’re using it correctly. Make sure your earbuds are seated properly in your ears, as the shape of your ears can affect recognition. When using the controls, remember to apply a gentle touch. Pinching or swiping too hard can make it difficult for the earbuds to detect your movements and may be uncomfortable. Also, listen for a click when you pinch the area. If you don’t hear anything, reposition the earbuds, as the wear detection feature may need adjustment. We advise against using sharp objects on the earbuds to prevent any damage. To assist you further, we will provide a link for you to learn more about how the controls work. Should you have any additional concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7 smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Rachael! We're so happy to see that you love the fit and that they stay secure while you’re walking. It’s great to know that you find them easy to use and that the trade-in process went smoothly for you. Your feedback is really valued, and we’re glad to see that you’re enjoying all the features these earbuds offer. If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your review of the Galaxy Buds3 Pro, Kevin! Your feedback is invaluable, and we’re here to assist you. For the best performance, we'd like to walk you through some troubleshooting steps. One step is to place the earbuds in the charging case and close the lid for about 10 seconds to restart them. If you want to explore further, you can reset the earbuds through the Galaxy Wearable app by navigating to Earbuds settings > Reset. It’s also key to ensure that the earbuds are fitted properly and securely in your ears for the best Active Noise Cancelling (ANC) experience. Don’t forget to check for software updates on both your earbuds and connected device to optimize their functionality. Additionally, just a reminder that Samsung offers a 12-month limited warranty for any manufacturer defects. If you’re seeking added peace of mind, consider Samsung Care+ for extended coverage and support on eligible devices. Thank you again for your insights, and if this persists, please be sure to reach out to us at Samsung Support for further support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus