I need help because i bought a pair of samsung buds 3 and sent in my trade in device and returned the buds 3 for a better personal fit if the galaxy buds 3 pro, I also did the trade in option there assuming i would get my original trade in device back to me, how can i get someone to call me and to fix this?

I accidentally dropped the right earbud from about 2 feet, and it immediately started emitting a high-pitched ringing sound — loud enough that I was genuinely worried it might damage my eardrum. After checking Reddit, I found that others have had similar issues. Thankfully, after about 20 minutes of gently shaking the earbud, the ringing stopped and it returned to normal. Since then, both earbuds have worked fine, and the sound quality is actually pretty good. But that initial issue definitely shook my confidence in the build quality.

The white Buds 3 Pros were purchased for my wife to match her phone and watch. She s using the S25 Ultra and Watch Ultra with these buds, and I am writing this review on my Samsung account based on the experiences she has related to me. Keep that in mind when taking this review into account. Going from Buds 2 to the Buds 3 Pro was a bit of a change as it was simple tap controls to the new "pinch" and "slide" control scheme. The new control scheme works great, it just took some getting used to. After having some time to adjust to the new ear buds, and a little more time to test out as many features that she could, my wife has taken to using the Buds 3 Pro considerably more than any other set she's had in the past. All functions have been flawless, integration with other devices has been problem free, battery life is excellent and comfort is excellent. Finding a comfortable fit was a bit of trial and error. Every person is going to have a slightly different shape to their ear. For my wife, she found the most comfortable position was the left bud in the right ear, stem facing roughly 40 degrees up from level. And the right bud in the left ear at a similar angle. Even with this set up everything works, and sounds, great!

Earbuds sometimes doesn't charge and would need to be adjusted 4-5 times before it would recognize the buds are in the case. Extremely annoying as these are pretty expensive buds, I would expect everything to work perfectly out of the box. Sound quality is good though if you can overlook the horrible charging case.

Fantastic sound. The UHQ ability really helps. Only issue I have found is the Buds2 Pro did a slightly better job connect to the phone when wifi was off. The pop-up asking if you want to connect the headphones seems to be slightly more delayed popping up

[This review was collected as part of a promotion.] First of this is my i dont what pair of galaxy buds. Whenever they come out with a new product i am there. Samsung has done a phenomenal job with their Galaxy AI. It does come in handy when I got 1 of my hands full and in a rush...need translator oh yeah, the Galaxy Buds3 Pro picks up my voice and quickly get all the info onto my S25 Ultra. Thank you Samsung for being outta this world!! Can't wait to see what else they about to bring in 2026😁

Lovely wireless ear buds, great features and design. Would be 5 stars if we had slightly better fitting buds tips as often enough without repositioning they time after time, they would fall out. Probably there's a possibility of feature memory foam tips or slight smaller tips to the smallest size currently offered.

Love the earbuds. I dont like how the ear piece fits. I have large ear holes and find it difficult to get a good seal. The ear pieces rip easily as well when removing them. I cant find different size ear pieces yet but i am hopeful i soon will be able to. I also thought they would do translation but not with my galaxy 24.

The Samsung Buds 3 Pro offer an exceptional audio experience with their superior sound quality and active noise cancellation. These earbuds are comfortable for extended wear and feature a sleek, modern design. The battery life is impressive, providing hours of uninterrupted listening, and the quick charging capability is a convenient bonus. With intuitive touch controls and seamless integration with Samsung devices, the Buds 3 Pro are a top choice for anyone seeking high-quality wireless earbuds.

The internet perception of these earbuds is quite bad, and it does influence how I feel about them. Personally, I think I received a mostly good pair - the fit and finish is good, the sound quality is good, etc. However, it appears to be extremely challenging to remove the rubber tips, and I really have no idea why it's so hard. Mine will probably rip when I do fully remove them, so that's going to be a bummer. For now, I think the default size fits me fine, so I'm not going to remove them for a while. Also, I noticed the ANC sort of pops in and out in the left earbud. I can't tell if that's just because my left ear canal is a slightly different size than my right ear canal and the left earbud doesn't stay as snug as the right earbud, or if it's a defect with the product, but it is indeed happening. Lastly, the touch controls were challenging to get used to, and I'm not sure it will get any easier. The "pinch" method seems very difficult to do accurately and reliably. Overall, I am disappointed due to the media reception, the difficult-to-remove rubber tips, the suspected quality issues with the sound controls, and the pinch controls being hard to use.