Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Michael. We understand how important it is for the earbuds to stay securely in your ears for the best experience. The Galaxy Buds3 Pro come with different sizes of ear tips, so your first step is to ensure you have the right size for your ears. A proper fit will reduce sound leaks and optimize audio quality. If you need guidance on how to change the tips, please refer to our guide for the Buds3 Pro tips. Once you have the correct tips on your earbuds, check the bottom for directional indicators—there will be an "L" for the left ear and an "R" for the right ear. Insert the R bud into your right ear with the "R" facing outward, and the L bud into your left ear with the "L" facing outward. Angle the earbud slightly so that the microphone points toward your mouth rather than straight down, and you can adjust them by gently rotating them until they feel comfortable. Additionally, you can run an earbud fit test using the Galaxy Wearable app to ensure you have the proper fit. We understand that you might be considering ear clip or over-ear alternatives, and we appreciate your feedback. We hope these tips help enhance your experience with the Galaxy Buds3 Pro so you won't need to do so. Thank you for being a part of the Samsung community and for your valuable feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts about the Galaxy Buds3 Pro. We're glad to see that you noticed the impressive noise-canceling feature designed to enhance your overall audio experience. We noted your concern regarding the fit, especially compared to the Galaxy Buds+. The Galaxy Buds3 Pro do come with interchangeable ear tips in various sizes to help users achieve a snug and secure fit. To minimize slipping, it’s important to ensure the earbuds are properly aligned according to the directional markings (L for left and R for right) and gently rotated into position. This can improve both comfort and stability during use. If you did not receive your additional tips, we encourage you to reach out to us at Samsung Support so that we can see what needs to be done to resolve this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Simon, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day for a variety of reasons. We have provided a link to an article to help you troubleshoot the fit, and recommend doing a fit test with your earbuds in the Samsung Wearables App. We also recommend ensuring the microphone of your earbuds are not covered during placement and adjustment as this can cause the feedback you mention experiencing. We have also shared a link to an article to offer additional troubleshooting for the audio quality of your device. Lastly, we have provided a link to the Samsung Support Team if you continue to experience frustrations or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Makhaya, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ear tips and features of your earbuds are to you every day. We have provided a link to a video to help you change out the ear tips to get that ideal fit. We have also provided a link to the full device manual we have available to help you troubleshoot the LED settings. Lastly, we have shared a link to the Samsung Support Team to help if these experiences continue. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Simple, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day for your favorite music and phone calls. We have provided a link to two different articles to help you with the connection and call features of your earbuds. We have also shared a link to the Samsung Support Team if you have questions or continue to experience frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro, Lynn! We're thrilled to see that you're enjoying the amazing acoustics and innovative features they offer. The ability to monitor the battery life of both the case and the headphones is designed to enhance your listening experience, and it's great to know it's making a positive impact for you. We hope you continue to enjoy your music with the Buds3 Pro and discover all the features that help elevate your audio experience! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus