It's great to hear from you, Simon. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're glad to see that you've already tried the additional earbud tips to get a better fit. Just a quick reminder to match the markings for right and left when putting them in. The right bud goes in your right ear and the left in your left. Try angling them so the microphone points toward you, and don’t hesitate to adjust them until they feel just right. To ensure a comfortable fit, you can also use the earbud fit test available in the Galaxy Wearable app. For the unresponsive touch controls, please check out the link attached for troubleshooting tips that can help with the pinch and swipe gestures. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. We’re here to help you get the best experience possible. -Kelvin https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7 smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3 Pro, Constantine! It's wonderful to know that you’re enjoying the excellent noise cancellation and sound quality. We're glad you're making the most of the advanced settings in the Galaxy Wearable app, like Noise Control and Adaptive EQ, to enhance your listening experience. The Pinch Control feature is a great way to make adjustments easily. We appreciate your feedback and are glad you're having a great experience with your buds! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro! We truly appreciate your feedback about the fit. To achieve the best comfort and sound quality, we recommend checking the directional marks on the bottom of the earbuds. Look for an "L" on the left bud and an "R" on the right. Make sure to insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Additionally, angling the earbuds slightly so the microphone on the bottom points towards your mouth can enhance call clarity. Adjusting the buds by rotating them forward and backward might also help you find that ideal fit. Lastly, we encourage you to run an earbud fit test in the Galaxy Wearable app. This feature is a great way to confirm that you have the proper fit for optimal audio performance. If there are any other concerns, dont hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus