Thank you for sharing your feedback about the Galaxy Buds3 Pro, Joel. The Buds3 Pro is designed to provide an enhanced listening experience with features like Active Noise Cancelling and up to 26 hours of playtime per charge, which can be extended to 30 hours with the charging case. If you're experiencing concerns with the noise-canceling feature or battery life, Samsung recommends ensuring the earbuds are fully charged and stored in case they are not in use to optimize performance. Also, be sure to ensure that you have the right ear tips in so that the noise cancellation can function at it's best. Your feedback is valuable, and we appreciate you sharing your experience! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback about the Galaxy Buds3 Pro. We completely understand your concerns regarding the fit and noise isolation. To achieve the best experience with your earbuds, it’s essential that you use the right sized ear tips. The Galaxy Buds3 Pro come with a variety of ear tip sizes, so we recommend making sure you have the perfect fit for your ears. A snug fit minimizes any gaps and helps prevent external noise from leaking in, ensuring that you enjoy optimal audio. If you're unsure about how to change the ear tips, we have a detailed guide available to help you. Once you’ve selected the right tips, remember to check the directional marks on the earbuds. Ensure that the "R" is facing you when inserting the right bud and the "L" when inserting the left bud. This small adjustment can make a significant difference in sound quality! Additionally, please angle the earbuds slightly so that the microphone is pointing towards your mouth—it can enhance voice clarity during calls. You can also rotate them a bit until you find the fit that feels just right. Finally, don’t forget to run the earbud fit test within the Galaxy Wearable app. It’s a handy tool to help confirm that you have the perfect fit for your ears. We’re committed to providing a great listening experience, and we hope you give these tips a try for improved comfort and sound quality! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Zevas, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you have the best experience possible with your device and troubleshoot any frustration you are experiencing. We have provided links to help you with the fit, and ANC feature of your earbuds. We also recommend using the Samsung Wearables App to increase the ANC setting on the sliding scale, and performing a fit test with your earbuds in your ears. We have also provided links to the full device manual and the Samsung Support Team to help you with different controls options. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback on the Galaxy Buds3 Pro, Inaur! We’re glad to hear that you're enjoying their performance. We understand that achieving the perfect fit is essential for optimal noise cancelation and sound quality. The Galaxy Buds3 Pro comes with a variety of ear tips designed to provide a comfortable and secure fit for a wide range of ear shapes. We recommend trying all the sizes included in the package to find your ideal fit. Once again, we appreciate your feedback as we continue to strive to make constant improvements. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your feedback on the Galaxy Buds3 Pro, JMunni! We love to see that they fit perfectly in your ears and enhance your listening experience. The automatic music playback feature is designed for convenience, ensuring you can dive right back into your favorite songs without needing to manually play them. We put a lot of thought into creating a seamless, intuitive experience, and it’s wonderful to see that it resonates with you. If you have any more thoughts or questions, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus