We appreciate you taking the time to share your experience with the Galaxy Buds3 Pro, Mack. We hate to see that you are having challenges with your earbuds. We want to remind you that Samsung offers a 12-month limited warranty that covers manufacturer defects, so if that applies to your situation, we’re here to assist you further. You might also consider Samsung Care+, which provides extended protection and additional support for your device. If you're having difficulty with charging, please check out our troubleshooting options in the link attached. If this persists, please reach out to Samsung Support. We're here to ensure that you have a great experience with our products! -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Zangetsu981! We completely understand your frustration with them slipping out during workouts. It’s crucial to have the right fit to fully enjoy the sound quality, especially when you’re active. We recommend trying out the different-sized ear tips that come with the Buds3 Pro to find the perfect fit for your ears; this helps create a snug seal and minimizes any sound leaks. Make sure to check for the directional marks: the right bud is marked with an 'R' and should face you when inserted into your right ear, while the left bud is marked with an 'L'. Angle the earbuds slightly so that the microphone points towards your mouth, and feel free to adjust their position until they feel just right. Additionally, you can use the earbud fit test in the Galaxy Wearable app to ensure you have the optimal fit. If you need assistance with changing the ear tips, we have a guide available for the Buds3 Pro in the link attached. We hope these tips enhance your experience with your buds. For any questinos or concerns, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003496/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Felipe! We are glad to see that you find their sound quality exceptional and even superior in terms of active noise cancellation. We aimed to create a lightweight design that features advanced ANC and immersive audio to enhance your listening experience. It’s wonderful to know that our commitment to quality and innovation has made the Buds3 Pro stand out for you. We truly appreciate your choice and are excited that they meet your needs! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your review of the Galaxy Buds3 Pro! We're always thrilled to hear your thoughts. The Buds3 Pro are designed to accommodate all types of ear sizes, reflecting our commitment to ensuring everyone has an exceptional experience. We understand that getting the right fit is crucial for optimal sound quality, so it's important to find the tip that fits the best for you. Your buds should come with three different-sized bud tips, but if this is not the case for you, please be sure to reach out to us for further assistance with that. If you ever need assistance with changing the tips, we have a guide just for that. Remember to match the R and L indicators when you put them in; the right earbud is for your right ear, and it’s always helpful to angle them slightly forward to ensure the microphone is positioned correctly. If you want to double-check your fit, our Galaxy Wearable app has a feature that can help with that called the Fit Test. We’re so glad you chose the Buds3 Pro, and we're excited to know that you're a part of the Samsung community. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus