Thank you for sharing your experience with the Galaxy Buds3 Pro, J831. We understand that call quality is a crucial aspect of your earbuds, and we want to help you get the best experience possible. The Galaxy Buds3 Pro is designed with advanced microphone technology to enhance voice clarity during calls. To ensure optimal performance, please check that the earbuds are seated properly in your ears for a secure fit. It’s also important to keep the firmware updated, which you can do through the Galaxy Wearable app on your smartphone, as this can enhance your overall experience. If you still notice any concerns with call clarity, consider resetting your Galaxy Buds3 Pro following the instructions in the Galaxy Wearable app. We appreciate your feedback and are here to ensure you have a great experience with your Galaxy Buds3 Pro, so feel free to reach out to us at Samsung Support for any further questions. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Nate, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 with us. We are happy to hear you are overall enjoying the usage of your earbuds every day, and we would love to help you with the audio quality and feedback. This is most commonly caused by an obstruction to the microphone during placement, but we have provided a link to an article if that is not the case for you. We have provided a link to the Samsung Support Team as well if this experience continues or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear that you're enjoying the Galaxy Buds3 Pro, D_Men. It's great to see that you love your buds and we want to help make sure all your concerns are addressed. If your Buds3 Pro are feeling loose when you smile or talk, you might want to try adjusting the fit by using different ear tips. We suggest finding the size that best fits your ears and making sure the earbuds are positioned correctly. Rotating them slightly in your ears can help them stay more secure. As for needing to reconnect the earbuds to your Galaxy Book5 laptop periodically, ensuring that both devices are within the recommended Bluetooth range (10 meters) and free of interference can enhance the connection. If the sound cuts out, placing the earbuds in the charging case and manually re-entering Bluetooth pairing mode can restore the link. The Galaxy Wearable app can also be a helpful tool for managing settings and optimizing performance. Thank you for sharing your experience with your buds! If you'd like further tips, feel free to reach out to us at Samsung Support anytime. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus