Hello Jorge, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the aspect of the ANC feature that is not meeting your expectations. We have provided a link to two articles that can help you with this matter at your convenience. We also have provided a link to the Samsung Support Team if this experience continues or you would like any additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

We appreciate you sharing your feedback regarding the Galaxy Buds3 Pro. Dave. The Galaxy Buds3 Pro features a Dual Amplifier system equipped with our first-ever independently controlled woofer and tweeter, allowing them to deliver a wide range of sound. To ensure a comfortable and secure fit, the earbuds come with a variety of ear tip sizes that accommodate different ear shapes. It’s essential to use the right size tips for a snug fit, as this helps prevent sound leaks and ensures optimal audio performance. If you need guidance on changing the ear tips, please refer to our Buds3 Pro tips guide. Once you have the right tips, check for directional markings on the earbuds — look for an "L" for the left earbud and an "R" for the right. Insert the right bud into your right ear with the "R" facing you and the left bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone points towards your mouth, then adjust them by rotating forwards and backward until they feel comfortable. Lastly, you can run an earbud fit test using the Galaxy Wearable app to confirm that you have the ideal fit. We appreciate your input and encourage you to reach out to our Samsung Support team for any further assistance with this or anything else. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Robert, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We love hearing you are truly enjoying the enhanced audio quality, and we would love nothing more than to help you with the control settings and fit. We have provided a link to the full device manual to help you discover the voice control settings available with your new earbuds. We have also provided a link to an article to help you with the fit and recommend following up with a fit test in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Logan, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand that changing to a new set of earbuds can take some time to learn all of the new features and capabilities. We would love to help you in this journey, and have provided a link to the full device manual directly. This can help you discover the voice controls you can use if you are finding the pinch to be more difficult than you would prefer. We appreciate you being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Mjh209, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are pleased with the audio quality and enhance features of your earbuds. We have provided a link to an article to help you with the fit, and to a video to change the ear tips if you haven't done so already. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages