Thanks for sharing your feedback on the Galaxy Buds3 Pro! We understand you have some concerns regarding battery life. To reassure you, the Galaxy Buds3 Pro provide up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To help maximize battery life when you need it, we recommend keeping the earbuds in the charging case with the lid closed when not in use, and adjusting the notification settings in the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app if you’re using iOS. These small adjustments can make a big difference! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Jesse. We really appreciate your feedback and we want to make sure you have the best experience with your buds. We see that you may be experiencing some challenges regarding the battery life of your buds. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. To conserve battery power, please keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings in the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you’re using iOS. If you find that the battery performance does not improve, please reach out to us at Samsung Support for further guidance. -Kelviln smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Marina. We really appreciate your honest feedback about the Galaxy Buds3 Pro and understand that you may be finding it challenging to get the right fit. As you might know, the Galaxy Buds3 Pro come with different sizes of ear tips, so the first step is to make sure you have the right size for your ears. It's important that they fit well, with no gaps between your ear and the ear tip, to help prevent sound from leaking out and to ensure you get the best sound quality. If you need help changing the tips, please check our guide for the Buds3 Pro. Once you have the right tips on your earbuds, look at the bottom for marks; you'll see an "L" for the left ear and an "R" for the right ear. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Tilt the earbud slightly so that the microphone on the bottom is pointing toward your mouth, not straight down. You can also adjust the earbuds by turning them forward and backward until they feel comfortable. Additionally, you can use the earbud fit test in the Galaxy Wearable app to make sure you have the right fit. We hope these tips help you achieve a better fit. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review! We are delighted to hear that you are enjoying the Galaxy Buds3 Pro. The advanced noise cancellation feature allows you to immerse yourself in your music, video, or calls. We are also pleased that you appreciate the clear and crisp sound quality. We always aim to provide a great sound experience, and we're glad to see that you noticed! If you have any further feedback or questions, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We really appreciate your feedback on the Galaxy Buds3 Pro, Andre! It looks like you're loving your buds, and this is the exact experience we want our customers to have. It's awesome to know that you think that the sound quality is amazing and that the noise cancellation feature has worked great for you! We hope you continue to enjoy every moment with your Buds3 Pro and if you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus