Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Brian! It's great to see that you enjoy the sound quality. We understand that achieving the perfect fit is essential for a great audio experience, and we're here to assist you. Our Galaxy Buds are designed to accommodate all sizes of ears, and we include multiple sizes of ear tips to ensure a snug fit. If you haven’t already, please check that you’re using the right size tips. A good fit minimizes any gaps and enhances the sound quality while helping to prevent sound leaks. For guidance on how to change the tips, our Buds3 Pro tips guide has all the details you need. Once you’ve got the right tips, remember to check the directional marks on the bottom of your earbuds. The L and R should be facing you for the best fit. Insert the R bud into your right ear and the L bud into your left, angling them slightly so that the microphone points towards your mouth. You can also adjust their position by rotating them until they feel just right. To ensure the best fit, don’t forget to run the earbud fit test available in the Galaxy Wearable app. If you have any more questions or need assistance, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Thomas! We appreciate your suggestion about the bud tips material. To help you achieve the best fit, please use the Fit Test available in the Wearable app. This feature assists you in finding the right fit with your earbuds. We appreciate your feedback and hope you continue to enjoy your experience with your buds. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey IsJo, Thank you for reviewing the Galaxy Buds3 Pro. Your feedback on call clarity offers valuable insights into the voice experience. The Buds3 Pro include adaptive microphones and advanced noise control to enhance communication in different environments. When paired with a Galaxy device, these features work together to provide clear, stable sound and a dependable connection. Check that each earbud is oriented correctly and fitted properly in the right ear. If necessary, switch out the tips for a better fit to reduce audio leaks. Verify your device's volume level and increase it on your phone if needed, using the Volume up button. If the volume is maxed but sound remains low, it’s probably because the phone and earbuds have separate volume controls. To adjust the earbuds’ volume, set up touchpad commands and review the media volume limiter settings. For more tips on improving call audio quality, see the linked article below. If you need further help, contact the Samsung Support Team. Poor audio quality when using Galaxy buds to make calls https://www.samsung.com/us/support/troubleshoot/TSG10007434/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages