Thank you for your review, Rohelio! It's great to know that you find the Galaxy Buds3 Pro sleek and comfortable. The sound quality is truly exceptional, thanks to our first-ever, independently controlled woofer and tweeter. This technology allows you to experience a broad spectrum of sound that's rich and dynamic. We're also glad you appreciate the built-in technology. Features like Active Noise Cancellation and Ambient Sound make it easy to customize your audio experience, whether you want to focus on your music or stay aware of your surroundings. We hope you continue to enjoy all that your Buds3 Pro has to offer! If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3 Pro! We truly appreciate your feedback, and we’ve noted your concern about the high-pitched sound. When using features like Active Noise Canceling, Adaptive sound, or Ambient sound, the sound from the sub-microphone (located on the top outer edge of your earbuds) is adjusted based on the noise control mode and delivered through the speaker. If you're experiencing beeping or howling sounds, it might be due to touching or covering that area while putting on or adjusting your earbuds. To ensure the best experience, please make sure the sub-microphone isn’t covered when these features are activated. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Marina. We really appreciate your honest feedback about the Galaxy Buds3 Pro and understand that you may be finding it challenging to get the right fit. As you might know, the Galaxy Buds3 Pro come with different sizes of ear tips, so the first step is to make sure you have the right size for your ears. It's important that they fit well, with no gaps between your ear and the ear tip, to help prevent sound from leaking out and to ensure you get the best sound quality. If you need help changing the tips, please check our guide for the Buds3 Pro. Once you have the right tips on your earbuds, look at the bottom for marks; you'll see an "L" for the left ear and an "R" for the right ear. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Tilt the earbud slightly so that the microphone on the bottom is pointing toward your mouth, not straight down. You can also adjust the earbuds by turning them forward and backward until they feel comfortable. Additionally, you can use the earbud fit test in the Galaxy Wearable app to make sure you have the right fit. We hope these tips help you achieve a better fit. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for taking the time to share your thoughts about the Galaxy Buds3 Pro! We love to see that these are the best buds that you've ever had. We're glad to see that you've noticed the improvements from the Buds2 Pro. The new Enhanced 2-Way Speaker, featuring an improved woofer and tweeter with a wide frequency response, reveals the minute details in your music. We're glad these buds have brought a symphony to your ears! If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's awesome to hear from you, Courtney. We really appreciate your candid feedback on the Galaxy Buds3 Pro. We take pride in delivering the best experience with our devices, and we understand that having a proper fit is crucial for enjoying your earbuds. The Galaxy Buds3 Pro come with different-sized ear tips, so the first step is to ensure you have the right size for your ears. It's important that the tips fit snugly without any gaps between your ear and the ear tip, as this helps avoid sound leaks and ensures optimal audio quality. If you need instructions for changing the tips, please check out our guide for the Buds3 Pro tips. Once you have the correct tips on your buds, follow these steps for proper insertion: Check the bottom of the earbuds for the directional marks, which will show an "L" for the left bud and an "R" for the right. Insert the "R" bud into your right ear with the "R" facing you, and then insert the "L" bud into your left ear with the "L" facing you. Slightly angle the earbud so that the microphone on the bottom points towards your mouth, rather than straight down. You can adjust the buds by rotating them forwards and backwards until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. If you still have concerns about the fit or anything else, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus