Hi Herbert, Thank you for sharing your thoughts on the Galaxy Buds3 Pro. These earbuds provide premium sound quality, intelligent features, and a comfortable listening experience for daily use. We understand that a stable connection is essential. If your Galaxy Buds Pro disconnect from your phone frequently, this may be due to a poor Bluetooth connection or incorrect placement of the earbuds. Please check for software updates through the Galaxy Wearable app on your phone or tablet. If the issue continues, service may be required. You can contact us at 1-800-SAMSUNG to request assistance. We appreciate you taking the time to share your experience with the earbuds. Feedback like yours helps us enhance the Galaxy experience. Thank you for being a part of the Samsung ecosystem. Galaxy Buds won't stay connected to phone https://www.samsung.com/us/support/troubleshoot/TSG10001339/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey KayZee, Thank you for taking the time to share your experience with the Galaxy Buds3 Pro. These earbuds deliver immersive sound, active noise cancellation, and convenient controls for managing music and calls on the go. We're glad to hear the sound quality has impressed you! However, if the earbuds fall out easily, it can hinder your enjoyment. The Galaxy Buds3 Pro come with multiple ear tip sizes, so it's essential to ensure you have the right size for your ears. A proper fit is crucial to prevent sound leaks and optimize audio quality. If you need guidance on changing the tips, please refer to our guide on Buds3 Pro tips. Once you have selected the correct ear tips, follow these steps for proper placement: 1. Check the bottom of the earbuds for directional markings, labeled "L" for left and "R" for right. 2. Insert the right (R) bud into your right ear, with the "R" facing you. 3. Insert the left (L) bud into your left ear, with the "L" facing you. 4. Angle the earbuds slightly so that the microphone on the bottom points towards your mouth rather than straight down. 5. Adjust the buds by rotating them forwards and backward until they feel secure. You can also run an earbud fit test to ensure you have the proper fit. Your feedback about achieving a more secure fit is invaluable and helps us understand what matters most in the listening experience. Thank you for sharing your thoughts with Samsung! How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there EMPASam, Thank you for taking the time to review your Galaxy Buds3 Pro. With rich sound quality and smart listening features, these earbuds are designed to enhance your experience for everything from music to calls. We understand that a secure fit is beneficial for everyday comfort. Learning how to wear your earbuds properly is important for several reasons: it improves sound quality, ensures a more comfortable fit, and keeps them securely in your ears. An improper fit can lead to discomfort, sound leaks, and an increased chance of losing an earbud, particularly when you're jogging. Therefore, it's essential to wear them correctly. The Galaxy Buds3 Pro come with various-sized ear tips. First, ensure you have the right size tips for your ears. They should fit snugly without any gaps between your ear and the ear tip. This helps avoid sound leaks and guarantees optimal audio performance. If you need instructions on how to change the tips, please refer to our guide for the Buds3 Pro tips. Once you have the correct tips on your earbuds: 1. Check the bottom of the earbuds for directional markings; you will see an "L" for left and an "R" for right. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the microphone on the bottom of the earbuds slightly towards your mouth, rather than pointing straight down. 5. Adjust the buds by rotating them forward and backward until you find a comfortable fit. You can also run an earbud fit test to ensure you have the proper fit. To learn more about achieving a good fit with your Galaxy Buds3 Pro, please check out the link provided below. We appreciate you sharing your experience, and thank you for being a Samsung customer! How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages