Thank you for sharing your experience with the Galaxy Buds 3 Pro, Wayne! We appreciate your feedback, as our goal at Samsung is to provide an exceptional audio experience. Each earbud of the Buds3 pro is equipped with a 48mAh battery, allowing for up to 5 hours of continuous listening with Active Noise Cancellation (ANC) enabled and up to 6 hours with ANC disabled. Additionally, the charging case contains a 515mAh battery, which extends the total battery life to up to 24 hours with ANC enabled and up to 30 hours with ANC disabled. If you’re encountering challenges trying to charge your buds, try checking that the charging contacts on both the earbuds and the case are clean and free of debris. A gentle wipe with a soft cloth can often enhance the connection. Also, make sure you’re using the original charging case and that it's properly connected to a power source. You might also consider resetting your Galaxy Buds 3 Pro for a fresh start. Just open the Galaxy Wearable app, tap on "About earbuds," and select "Reset." Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If you have any further questions or need assistance, please reach out to us at Samsung Support. We’re here to help ensure you enjoy your Galaxy Buds 3 Pro experience! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Karla, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you on a daily basis, and we would love to help you troubleshoot all of the frustrations you mention experiencing and help you maximize your daily usage. For the fit of your earbuds we have provided a link to an article to help you with the ideal placement of your earbuds, and recommend performing a fit test while you are wearing your earbuds and connected to the Samsung Wearables App. You also mention experiencing feedback during your adjustments, and the first recommendation would be to ensure you are not covering the microphone during these adjustments as this can cause the feedback. We have also provided a linkto an article to help you with the audio quality of your earbuds. Lastly, we have provided a linkt o the Samsung Support Team to help you with any additional troubleshooting or if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Steve W, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day. We hope you have found a pair of earbuds that best align to your needs and preferences. We have provided a link to the Samsung Support Team if you have questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Kieran! We’re thrilled to hear you love the powerful Active Noise Cancellation feature, which is designed to let you immerse yourself in your music without distraction. The adaptive sound technology really helps you focus on what matters most. We noted your concerns about the fit, especially with the new shape. While the design includes ergonomic fins for improved stability and comfort, we recognize it may take a little getting used to. The Galaxy Buds3 Pro is equipped with additional ear tips to ensure a snug fit for different ear shapes, which might help with keeping them secure while wearing a hoodie or hat. We’re always looking to improve the user experience, and your feedback is invaluable. If you ever have questions or need assistance with anything, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus