Turbo tax desktop kept prompting me to switch to online. I did so and determined that it couldn't handle my complex tax situation. I had to be on the phone for 6 hours to finally get switched back and filed without getting charged a second time. Customer service was a nightmare, nobody knew how to help me until I finally spoke to my 7th representitive who actually could help.

Usar TurboTax en la computadora ha sido una experiencia mucho más completa y confiable que la versión en línea. El software ofrece acceso a todos los formularios, permite revisar cada detalle con más control y evita muchas de las limitaciones que aparecen en la página web. Lo mejor es que el programa calcula todo con mayor precisión, especialmente cuando se trata de depreciación, gastos de negocio y formularios avanzados. La interfaz es clara, las instrucciones son fáciles de seguir y el sistema permite regresar, corregir y revisar sin perder información. Para quienes necesitan exactitud y quieren asegurarse de que sus impuestos estén bien hechos, la versión de escritorio es definitivamente la más sólida y profesional.

I could not import a W2 because the box d info was too long and on two lines. Never found an acceptable way to type it in and had to restart TurboTax for it to recover sufficiently so that I could enter the W2 by hand. Screen kept blanking and returning. TurboTax was REALLY upset.

The Alabama state tax computation never seems to be accurate. I have to do a detail review every year and figure out how to fix. This year it did not handle our Roth conversions correctly. It was adding them to the 1099-R resulting in double taxing.

I download TurboTax and had all business and employee information loaded into the online portal but when I went to complete a W2 I kept getting a Box 5 is too small error. I was on the phone for 2 hours and 15 minutes and they tried to tell me it was an accountant error and we lost connection. I called back and actually had to do it on the desktop, which isn't as user friendly.

User experience still feels early-1990s-like, and the persistent bug of not calculating the mortgage deduction correctly has persisted for at least the past 3+ years. I have to hack it every single year to apply the 750/1M limit correctly. Have been a loyal customer for > 20 yrs, but doubt I will use again next year.

This is the first time I've ever had my tax return rejected (I've used Turbotax almost exclusively in the past 20 years) which I thought was over a pin that the program states I can "put any number". So that was rather perplexing. It was then rejected a second time. The AGI had been pre-populated, so this time I went and looked at last year's return. Why on earth would Turbotax place a random and unfactual number there? It was over by $14k, what's that about? Did they take the AGI from my joint state return and use it on my individual federal return? This is also the second year that I've had to file as an RDP. The process is not any less confusing than last year, and I still really dislike that I have to download software just because we have multiple returns to process. With all these advances in technology, one would think they'd be able to make the process more seamless. Honestly, at this point I'm ready to switch to an in person tax preparer for future years.

There is a glitch with the software, and there is no way to report it to have it fixed so I can still use the software to e-file. Now I have to print out my entire return and mail it in. The error is with form 5695 section 17D. The form will not accept an address or the option to check the box to use the address on the return, and the program keeps looking back to this area to fix the form.

I have used TurboTax on Window pc over a decade. It is the first time using TurboTax on a MacBook. The interface is quite different than previous Windows versions. Previous Window versions are intuitively obvious. Mac version is harder to navigate. The worst is that it automatically saves the tax file every few minutes. Users should have the control when to save the file.

Please stop dumbing down the UI. I've used TurboTax for around twenty years. It became better each year up until maybe ten years ago. Now it gets worse every year. I am interested in quick data entry, not flashy and useless visuals. Tabular entry can't be beat for multiple pieces of data. Why take up a whole screen with giant blocks containing one or two words of text in them? It is slow and clunky. ... take the interest and dividend section as a good example which is currently just terrible!