The desktop version was frustrating this year, especially for crypto. The online product has a much better import and automation workflow, while the desktop version felt clunky, outdated, and far more manual. It makes no sense that a paid desktop product would have worse crypto handling than the online version. The biggest issue was having to do extra manual work for crypto reporting that the online version seems to handle much better. That is a major downgrade in usability. I'm also unhappy with the audit defense offering on desktop. It appears to cost more than other options while offering less coverage than the web version. Charging more for shorter coverage makes the desktop product feel like a worse value overall. TurboTax desktop used to feel like the more capable option. This year it felt like the opposite.

i RAN INTO SEVERAL SYSTEM ERRORS AS I WAS FILING MY RETURNS. TURBOTAX CRASHED, THEN IT SAID THAT I NEED TO MAIL FORMS TO THE GOVERNMENT AFTER E-FILING, BUT, THE ADOBE ACROBAT FILE OF WHAT NEEDED TO BE MAILED WAS CORRUPTED AND I COULD NOT OPEN IT. YOUR LIMIT OF 3 STATE RETURNS VIA E-FILE IS INCONVENIENT AND INCOMPREHENSIBLE - WHY DO YOU LIMIT THEM?

Accuracy is, of course, a most critical need in tax preparation and filing. Having been a Pharmacist for a half-century, it is my nature to triple-check and quadruple-check for accuracy. I have never found any problems with TurboTax in that regard. When I started doing my own taxes 6 decades ago, I needed 4 pages of forms -- a Form 1040 and Schedules A & B; now, dozens of forms are necessary. Without TurboTax and my reliance on its accuracy, I think it might be difficult to keep my 60-year streak going.

This year was challenging for the download of the app with all of your request for add on services. it makes me want to shop other options for business and home tax filing. I just want to download the software and do my taxes.Please make next year easier.

I have used Turbo Tax for over 10 years and this year was no exception. With all of the tax law changes, TurboTax had all updates to make this task easy. There was a small glitch when originally e-filing as it was asking for information for a form that was not applicable to us Form 7205. Reading the help comments you had to find it on line 27 of Schedule C which had a filled in 0. Overriding the 0 to leave it blank resolved the problem, and allowed completion of 2025 taxes. I would not choose another brand of tax software. Turbotax is the most thorough, reliable, and ease of use.

As I hit the final key to enter my taxes TT asked for an update. However hard I tried I could not proceed. In the end I turned off my computer and when it rebooted TT updated. I also tried to use TT electronic version but it could not upload the .25tax file from my desktop.

As a long-time TurboTax user, I remain generally satisfied with the software as my annual go-to for tax filing. The step-by-step interface makes a complicated process manageable — but this past year brought two frustrating situations that cost me significant time, stress, and money to resolve. First, because my self-employment income showed no profit, TurboTax did not generate a Schedule SE — which I still needed for my local Form OR-TM (Oregon Transit Tax). I paid for TurboTax Desktop Live Tax Advice hoping for a solution, but the issue was simply beyond what they could do within the software. I requested a refund and ultimately had to download the Schedule SE directly from the IRS and complete it manually. Second, TurboTax flagged a local tax form as incompatible with electronic state filing, blocking my entire electronic submission rather than simply setting that one form aside for separate mailing. I had to manually remove the form myself, file my state return electronically without it, and submit the local form separately — a workaround I should never have had to devise on my own. TurboTax works well for straightforward returns, but users with less common tax situations may find themselves having to devise their own workarounds when the software falls short.

The experience is good, I trust the accuracy of TurboTax, and I've used it for at least a decade. I did not need the extra tax help, but it's good to know it's there. It's Mac-friendly and acts like I would expect it to, on my MAC machines. The interface is a little non-intuitive at times, and I say that mainly for new users. But I come back for it year after year because I trust it. I think even if I used an accountant, TurboTax could certainly help you pull everything together for that meeting.

I have used Turbo Tax for almost 2 decades. I've had issues in the past but this year was AWFUL! I reviewed the forms and the information was accurate. Tried to efile but couldn't because of errors with dependent worksheets. Tried several times to fix it but still couldn't efile. Deleted 2 dependents and re-entered information. Turbo Tax created Education worksheets WITH EXPENSES for my kids that didn't have expenses. Had to get help online. Apparently it's a big problem with the software. Took me 4 hours to efile. Ridiculous.

For the first time in years, I had a problem with the software. The customer support person was amazing!! It took quite a while and help from another expert to figure out that I had the wrong version of a Microsoft product installed on my computer. After getting the updates, I started my taxes all over again and things ran smoothly. Thank you so much Sharee!!!