I have used TurboTax for many years. This year I was not impressed with your preparedness. We give hundreds of items to Goodwill every year, and we use your valuation tool to arrive at a valid value for deductions. This year, all we got was a note that the tool was not yet available, but coming soon. That does me no good if I am doing my taxes now. Also, when I was trying to pay for Audit defense, I had a terrible time entering the expiration month of my credit card. You did not fully debug that screen, and the pop-down did not operate correctly. These kind of errors on your part do not make me confident that you will help me file my taxes correctly. You really need to be 100% ready when it is time to file taxes.

More difficult to use this year. Problems downloading documents. Finally figured it out from a help forum. This all important feature should work from the get-go, no from having to make a browser change. Also, not being able to upload a PDF and pull the info from it for 1099-DIV's. This is for documents you cannot import from the institution.

I've used TurboTax for over 20 years. It continues to provide what I need to get my taxes done with good confidence that they are correct and I haven't missed any deductions or ways to save money. There are always some pain points. Not being able to file for an extension from within the desktop product is EXTREMELY annoying, and inexcusable from a UX perspective. Providing some handholding when dealing with the complexities of Schedule K-1's would be a good improvement. I *will* use it again next year. :-)

Would figure a gain on the sale of my business vehicle regardless of input. It cannot calculate accurately. No matter what figures were entered, it would produce a gain equal to the disposal price everytime. Very frustrating software. I'm not sure what else may be inaccurate.

In general a good experience. I which the expense categories were closer to reality, so that I didn't have to open the helper windows all the time to see what expense fits where. I also lost lot of time with the broken form 1116 before I researched and became aware that there was an update that had not yet landed.n I would appreciate an extra function that gives the user an overview of the income and expenses as ty go, so that a comparison with my own records is possible. The explanations and input method for the deduction of foreign taxes is cryptic and very difficult so follow. I had no problems the only compatibility I used, the upload from my financial institution which worked seamlessly. The State Taxes section (CA) is overloaded , I wish that the most common cases would be shown first before one has to search through all the dozens of deduction cases.

I have been using TurboTax as far back as 2000, and each year I love it. This year I had some unique twist and decided to use the "live tax advice" feature ($50). While the associate did appear knowledgeable, I did not feel that the service was worth it. Other than that, TT is a great tool year after year..

I have been using Turbo tax since 2006. For the most part it has been easy to use and follow. This year's update seems to have been in better shape with it's early release. No major issues. Online help and documentation of issues that have been addressed for others have been able to help me. Better this year than 2024.

I have found TurboTax to be very helpful for doing my personal, small business, and real estate taxes with the Personal and Business product. However, the federal is much more precise than the state. I would give it 5 stars if it imported (or filled out my schedule C) from QuickBooks Online. I also found it frustrating this year that it did not save my file when I came back to finish up and the program asked to update first. That completely lost all the data I had entered.

I really appreciate the ability to download trade data from the brokerage firms. One thing new to me this year was reporting the sale of collectibles for Schedule D. TT wasn't real clear on how to open up and manually enter the info on collectible sales after I finished downloading the brokerage data. I was able to guess and figure it out under the term "Other" but I think that TT should have more clearly guided me to that application and displayed an example. I had a confidence problem until I worked my way through it and saw the final result on Schedule D. (I am happy with the way it worked out; was just nervous doing it.)

I have used TurboTax for 15 years or so, and have encountered a frustrating number of problems with TurboTax and the Intuit website during each of the last three years. I am offering these comments hoping they will be helpful in addressing these issues.