Been using Turbo Tax for years. Love it except for one thing. When do the final review, it says that I need to "deal with a few things". They have been things I don't know anything about, nor what answers are required. So I just submit it anyway (without settling your issues) and it makes no difference. It's just a little annoying.

I use Turbo Tax every year. My main issue is it isn't easy to navigate to some areas or find certain details. I wanted to see all my Capital Gains in one place to review each one - I didn't see how to do this. I want to have Turbo Tax walk me through all of my answers as if I was starting a new return but I have to click on each subject in edit mode to see the questions and answers - it would be nice to just click and be sent to each page automatically. I wonder if some confusions are on purpose in order to get people to sign up for assistance?

This year's product failed to request our PINs from the IRS and the returns were rejected. Fortunately I submitted with 2 days to go, but if I had waited there could have been a serious issue. Including PINs is required - why would your product have submitted without them? Very disappointing.

the software does not do quality checks. Just discovered that my state return was filed with error. Turbo tax never cross-checked my residency with the fact that w2 showed lower amount of wages for my residency state. Or at least could have raised it as a red flag.

Did not update the sections as I went along. I would "save" for the day and return to it, only to find that the refund amount was different. In addition, when I came back what I saved, it would take me to a form that didn't include all that I had finished the day before. I had to search for a copy of what I had actually finished, without any idea of where to find the most up-to-date form. It would turn out that there were multiple copies saved, rather than each save writing over what had been saved before to ensure that when I came back to it, there would be only one copy, the most recent.

TurboTax help is often incorrect and misleading. So far as I can see, there is no way to use the desktop TurboTax and import the completed desktop TurboTax file into online TurboTax. TurboTax desktop makes mistakes, for example, after importing 1099-R forms the taxes paid on the IRA and 401k distributions was not captured.

I think the product is not as useful as it has been in the past, early years. I strongly dislike the help function as it never leads me to anything useful. I hate that you try to lock in the sale of live help on many of the final pages. I hate that you charge to efile a state return. And you don't make it easy to print and file instead of efile for a charge by burying that option. The only reason I still use it is the ease of uploading prior year records into a new year tax return.

I'm disappointed with the "Fix it" process for rejected returns. My 1040 was rejected by the IRS for a missing Identity Protection PIN (Error IND-181-01), but TurboTax failed to prompt me for the PIN during the resubmission flow. It allowed me to resubmit without making any actual changes, leading to a second automatic rejection. I had to manually dig through the "Other Tax Situations" menu to find the input field because the software didn't guide me there. This loop wasted significant time and should be an easy fix for the developers.

The major problem for me in completing the 2025 tax returns was lack of understanding the questions or terms used. I had to consult another app to understand what the question was. Suggest using a simpler terminology or explanation in TurboTax, especially when dealing with sale of rental property or a new taxable item.

I have used Turbo Tax for years and more recently Personal and Business. The program continues to make entering data as easy as possible and double checks for errors. The only reason for 4 stars is this is the second year I have entered 1099NEC information. This is the second year the information entered does NOT total to the summary page and continues to say UPDATE when all of the entering is completed and accurate.