When the return gets more difficult, too often TurboTax gets "quiet". That is, it either asks the customer to do more to help TurboTax or has new screens that, for the most part, do not have those helpful hyperlinks to explain things. Also, particularly egregious in my opinion, it for the first time showed me that I had a fee/interest on the printout on the cover page. No clue before that! And, could I find out why, what it was all about, how it was calculated, etc.??? NO! I had to do some research outside of TurboTax to see various chatter on the topic. So, it was about Form 2210. But could I find Form 2210 in my FULL list of forms?? NO. I had to dig in, find how I could 'challenge' the fee via TurboTax, annualized my data/input, etc. That let me lower it and finally see the Form 2210.

Your program is broken in 2 ways. (1) There is no appropriate place to enter interest from non-Treasury state-tax-exempt Federal obligations. I did call and your expert said my only recourse was to override the entry on my state tax form. (2) Form 8949 should allow me to enter a small number (two, for me) of sales with appropriate basis (code K). But no, it requires me to mail them separately as a statement even if I only have 1 or 2 lines on form 8949. What a pain!! If I override them to enter the data appropriately, you won't let me e-File. I really want some or all of the cost of TurboTax back since I wasn't allowed to e-File, and why did I buy this if not in part to e-File?? Oh. (3) Also, the program does not prompt me to enter the IP PIN before filing. I had to hunt online to find where to enter it.

I had the most difficult time with 2025 turbo tax addition. First, it was not compatible with my computer running windows 10. When I tried to bring over my 2024 PDF return I was on the phone for hours speaking to people who where not technically competent. I finally found a person who was IT savvy and made it happen after 2 hours

I had no issues entering or calculating my tax return for Federal or State. I was disappointed that I found no way to adjust projected income for 2026 to calculate and create Estimate vouchers. I know that income does not vary from year to year for many users, but for someone retiring or ending a second job, it is essential. Please add this to future software.

I had a problem with an up date that was taken care of promptly. The rest of the tax return was easy to do. With the standard deduction as high as it is, it would be nice to have an option to do the standard deduction without entering all of the deductible items.

On one section of the software, a box was already checked and the program would not let me delete it which caused a huge problem until I figured out how to call up the form then right click on the mouse and then found "override" and clicked on that so I could correct the software's mistake. Took a long time to handle that situation and I wasn't pleased.

We've used TurboTax Home and Business for at least 10 years now. The software has been very consistent and easy to navigate. It allows us to see how changes in inputs alter the bottom line. Keeping copies of the returns is very easy with this program. We had a state return rejected for e-filing because of the state software was needing an update. The program said come back, run a software update on this date, and resubmit the return. We did and it has been transmitted. The program has had much thought put into it. I generally fill in the Forms and then run the Step-by-Step interview as a check to make sure the numbers going in are correct on my part. It works for me. Although the program didn't point out that our Medicare Health Insurance premiums are deductible (there is a home business involved in the return), the program was 100% ready for us to fill in Form 7206. It was like it is just waiting to help us get a large tax deduction. That saved us quite a bit on this year's return. We like the forms being included, and it's ready for any tax situation we could throw at it. Bravo, TurboTax. Well done.

I had over 120 error messages in the final error check asking me "is this a digital investment". After going through basically all but a couple, I was asked "Do you have any digital investments?". That really annoyed me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (Was aiming for 120 exclamation points, 1 for each error message) After taking considerable time saying "NO" so many times and thinking why I can't just say GLOBALLY NO, you ask me this question. "Do you have any digital investments?" Why didn't you ask me before I said "No" so many times. Be SMARTER with assessing error messages and allow us to get done more quicky. AI IS HERE. You should be smarter assessing error messages and getting through them.

Very difficult to use this year compared to previous years. AI help not very helpful. Should not need to log into a Intuit account to get help from the software. Was very confusing to navigate when questions arose. I will compare various tax software next year rather than assume that Turbo Tax would be the go to.

TT continues to be confusing internally. I have many questions throughout the return prep process that are not answered clearly or readily. I also run into issues that require my calling your so-called "Product Experts," and of the several I spoke with this year I had only one positive interaction; the others were not only not very knowledgeable, but they used speaker phones or some microphone system that made them difficult to hear, especially since they had foreign accents - NEITHER of which is helpful.