First - I am a long time user of Turbotax and consider myself to be reasonably competent with the software. There were changes this year that made it more difficult to find specific topics - EX: how to enter interest on an IRS refund. Also, the help feature is NOT helpful at all. The AI assistant is limited on what it can answer and getting to a human is next to impossible. The Community interface is good but it was difficult to find where to post a question when an answer wasn't already available.

I had received a rejection (IND-417). After spending the afternoon trying to figure out what the issue was only to find out that there was nothing wrong with my return. Thank a lot TT. Even last year your program had glitches that I had to fix. I've been using TT for over a decade; next year I will use someone else. Bye TT. UPDATE: Rejected AGAIN. I won't use Turbo Tax again!

I efiled the 2025 federal and two state returns. All were accepted by the taxing agencies. Now I have to amend all three returns. TurboTax says I can't efile the state amended returns because they were submitted using TurboTax but not efiled. TurboTax is inaccurate, totally wrong. The return copies include the notices of acceptance. It is a big ordeal to have to mail three sets of dozens of redundant pages.

Turbo Tax is very easy to use. I have used it for years and still use the interview option for new situations. I have confidence in this product. I wish that it would take the info directly from older accounting programs. That is very frustrating. I have needed to hand enter all the amounts for several years now. I hope they clear it up as it seems like a money grab.

I feel some of the enhances you have made makes it harder to enter certain items at times. I understand you are designed for user who need your strict guidance to enter things correctly. As a professional I find this to be a block to entering slightly unusual items/

I have used TurboTax for at least 25 years. This year I elected to do it online and it did not find my return or even prompt me to direct the program to it so I had to fill in all the data that would have been inserted automatically. I hope that is fixed for next year. I had to Google a couple obscure investment related topics that were not explained in the program. This rating program is screwy - it won't let me type what I want to say without guessing what it should say. Disturbing!! It was not clear that I could avoid a $20 fee if I don't pay with my refund. It should be clearer.

I would have liked to upload a pdf copy of all my tax docs and let the program enter all the info from those docs. I had to enter many of them manually. And if there was an area to upload all of my documents, I couldn't find it. Other than that, it was a great service.

VERY DIFFICULT TO AVOID "ON LINE RETURN"!! I USE DESKTOP AND WILL NOT USE ON LINE!! RESULTS ARE GREAT, BUT USE BECOMES MORE DIFFICULT EACH YEAR, I EXPECT TO DOWN LOAD TO DESKTOP AND SHOULD NOT KEEP GETTING "CONTINUE ON LONE". PLEASE CORRECT THIS FOR NEXT YEAR. I HAVE USE THIS TAX SOFTWARE EVEN BEFORE INTUIT BOUGHT IT OUT. KEEP IT SIMPLW STUPID.

The changes to entering dividends, etc is very confusing. I spent more time deleting duplicated forms, etc than it took to actually complete the return. We also have to click NEXT too many times. Please include 2 or 3 questions on a page before we have to click NEXT

I bought the desktop version and began filing, but had some hiccups and tried refiling through the website and got different numbers. This was confusing to me, however, after reviewing both, I realized the issue and synced everything together and was able get my taxes filed.