very buggy, got into strange lop if you went back and fixed something. Also it always generate extra forms even though you went back and cancelled the entry. make you wonder what other excess info it is generating. feeling less and less trust as I use the product.

I have been using Turbo Tax since it was first offered (1980's). There have been hiccups at times, but overall I found it a great tool. However, this year somehow the MA NR/PY return showed that I had made estimated payments to the state. I tried everything I could to fix that, and had to talk to an expert (Quatrella). She did her best, but the final result was that I have to file my MA NR/PY return for 2025 either by mailing it in or using the Mass TaxConnect software. I'll be shopping around for something else. Worked well for Federal.

I've been using TurboTax for years and I really enjoy it. Some things I have to be careful with and make sure I bounce back and forth between the forms and the walk-through guide but in general I am always satisfied. A really good comprehensive platform. I plan to use in perpetuity!

The 2025 Version of Turbo Tax Home and Business was not as user friendly as in previous versions. (1) I was hung up with error messages referring me to Schedule C for correction of OBI. I never has to do this previously. (2) I had to file electronically twice because the first time, the return was rejected because the forms were not updated. (When I did the updates, I was told the forms were not needed.). I had to search all over my hard drive to find the draft return. This took considerable time to find. Recommend that you remind the user to check for updates as a final step before submitting the electronic return. Despite all of that, Turbo Tax is still the easiest way for non-tax professinoal home/business owner to file taxes. I have been using this program since 2021.

I’ve used TurboTax Desktop for two years, and the same issue happened both times — which is honestly unacceptable. When transitioning from Federal to State, the software suddenly freezes. When you force quit and reopen, it looks like everything is gone. After spending hours working on taxes, this is extremely stressful and feels like you’ve lost all your data. Only after digging around do you realize there is an auto-saved file hidden somewhere, but TurboTax does not make this clear at all. The UI gives the impression that your return has disappeared, which creates unnecessary panic. What makes this worse is what happens next: Right when you’re in that panic state, the software pushes you toward purchasing the State add-on. Last year, we ended up paying about $50 for State because we thought something was missing — only to later realize our package already included it. The fact that this exact issue happened in the exact same place two years in a row raises serious concerns. At best, this is poor software design. At worst, it feels like a dark pattern that pressures users into unnecessary purchases during a moment of confusion. For a paid desktop product handling something as critical as taxes, this kind of experience is unacceptable. Fix your save/recovery flow, and stop putting users in a position where they feel like their data is lost.

I have been a loyal TurboTax user for many years. Each year, it feels like it gets more and more difficult to purchase the software and to do my tax return. For years, I have always e-filed my federal and state returns. This year, TurboTax would not allow me to e-file because there was a 0 on line 27a of Part II on the Profit or Loss from business form. I could not figure out why a 0 would prevent me from e-filing. I was forced to spend $60 and had to wait over 1 hour and 15 minutes for on-line support. In the end, I was guided on how to remove the 0 and then I was able to e-file. To describe this experience as frustrating is a huge understatement. I had to spend extra money and a lot of extra time just to get my simple tax returns done and e-filed. I will say the woman that helped me online was great and was able to figure it out, but it took even her, an experienced TurboTax support person of 5 years, quite a while to find and fix the error. I greatly appreciate her help. However, I am very disappointed in the software. I am using the Home & Business version running on Windows 11.

As usual, Turbotax is very thorough and good about guiding you through the tax filing process. This year is a little more quirky than in the past. For instance, whenever it checks for updates and installs any updates, it then offers to continue using Turbotax. It seems to restart the program, but instead it simply shuts down. Annoying, but then when restarted again, it does actually start.

The desktop version has more flexibility, control, and security than online version. Access is not dependent on internet service to wok on one's tax or logging in to one's account. Once done, it's easy to submit the returns. TT needs to keep the desktop version.

I had to call twice because of the lousy interface with my iOS platform MacBook Pro. The first time was because the tax return I worked on for more than 4 hours completely disappeared after your platform crashed on my TWICE! Fortunately, my MacBook Pro saved a copy. The recovery was so difficult your very pleasant tech had trouble helping me. Ultimately, between, her, me and ChatGPT we were able to obtain it and get it to load back into TurboTax, Your screen does not fully show on my computer making so that I could not hit the "next" or "continue" buttons. Also...it is VERY difficult to find what I needed to do an amendment for a previous year's taxes. Your Youtube video was NOT accurate resulting in my 2nd call to your support folk. The person I got the second time was LESS INFORMED than I was and also very crabby with me. This has truly been the WORST experience I have had working with TurboTax.

Data entry is, seemingly, designed to force people to use Import. Manual entry requires several extra steps, each time, just to start entering the data. Data capture is inconsistent. Almost every "error" I had to correct was based on the program not carrying the data from one form to another. I don't want to pay to e-file my state return. TT made pay a price to eventually get to Print State; it wanted to default to e-file.