confusing nstructions led me to file a CA state return doubling the tax I really owed. I have to file a correction to tha return now. Also when I tried to use any of my 3 credit cards it would not accept any of them because they all had a exp date greater than 08. I had to use my wife's card w exp date of 04. The drop down for the cr card month would not ttake a number higher than 08 and min=y cards all expire with 09

I continue to use Turbo Tax because it makes my tax preparation seamless. I recommend it regularly to friends and family. One criticism I have is what feel like unnecessary fees. I appreciate that Turbo Tax cannot control the fact that my state (MA) charges $25 for me to e-File, but maybe that cost is something that should be covered with me getting my "free" state and paying $100+ for the software to begin with. Related to that, you encourage users like me to e-File, and I find it ironic that a couple of pages later I learn that I need to pay $40 to e-File. Seemed a bit shady.

Low rating because: 1) It did not import information from the previous year on the downloaded Home and Business Edition. 2) It was not easy to generate a Schedule C 3) It flagged an error that I could not clear because it would not take me back to the part that was entered in error.

I gave less than 5 stars because Turbo Tax does not address Thrift Savings Plans. TSP is similar to and follows, more or less the same rules as IRAs bt is called something different. This only requires a text change on the interfaces. Simple fix, way overdue.

The IRA rollover section was confusing. It was difficult to determine what to answer for the source and for the destination as far as category. It was a rollover, yet in some of the summary tables it would show that as income, though not taxable. This is very misleading in that it was a rollover, not income. The import function is limited and in boxes 12 and 14 for W2's my codes are always different then yours and I am not sure that the program actually captures COLA, and codes it does not recognize. Overall the questions need improvements because I had to experiment with the answers and then look at how it reflected it on the actual tax form and calculations. You need more help links throughout because of the poorly phrased questions--maybe give an alternative phrasing in a help button to make sure interpretation is absolutely correct.

Unfortunately, each year the program itself is more difficult to negotiate. I USE computer programs, I am not a programmer and of late the program is more responsive for a programmer and not the general public. I contacted 3 different assistants and all were extremely helpful and polite, but as I have a MacBook, they had difficulty helping me complete the program.

Its missing a few critical forms. I had to mail my son's return because it couldn't include the forms he needed even though we bought Home & Business just to be prepared. It is better in appearance than last year, which made it easier to use, but there are a few too many scroll to the bottom of the page buttons when moving beween windows.

I CAN'T E-FILE. SINCE I AM PAYING TAXES AND DO NOT HAVE A RETURN COMING, I NEED TO PAY WITH A CREDIT CARD. TURBO TAX DESKTOP DOES NOT TAKE ME TO A PAGE WHERE I CAN PAY BY CC. INSTEAD IN CIRCLES ME BACK TO THE FILE HOME PAGE. IF IT CAN'T DO THIS MAIN TASK, THE SOFTWARE IS WORTHLESS.

I like using both the Online and desktop. Start with Online and finish with Desktop. The desktop is awesome because I can toggle between the Forms and the Steps. And the explanations are more detailed on Desktop. I think it is more accurate using both. I wish I didn't have to pay for both.

This was the worst Turbo Tax experience I've ever had - 1) the desktop app CRASHED upon reaching the State Download page and I had to start over from scratch - it should have been auto-saving many many steps before that point - I lost an hour+ of work! 2) my deduction dropped down to almost zero upon reaching the Audit Defense page. It apparently cleared the filing status (single) checkbox on hitting that page, after a few cycles of fixing the error and it happening over and over, I had to manually skip over the Audit Defense page to avoid it corrupting my return. Intuit really dropped the ball this year, given that I'm doing my taxes on 12 April, stupid issues like this should have been caught in the last couple month, and I'm not sure I'll ever consider using Turbo Tax again.