I have been a loyal TurboTax user for many years. Each year, it feels like it gets more and more difficult to purchase the software and to do my tax return. For years, I have always e-filed my federal and state returns. This year, TurboTax would not allow me to e-file because there was a 0 on line 27a of Part II on the Profit or Loss from business form. I could not figure out why a 0 would prevent me from e-filing. I was forced to spend $60 and had to wait over 1 hour and 15 minutes for on-line support. In the end, I was guided on how to remove the 0 and then I was able to e-file. To describe this experience as frustrating is a huge understatement. I had to spend extra money and a lot of extra time just to get my simple tax returns done and e-filed. I will say the woman that helped me online was great and was able to figure it out, but it took even her, an experienced TurboTax support person of 5 years, quite a while to find and fix the error. I greatly appreciate her help. However, I am very disappointed in the software. I am using the Home & Business version running on Windows 11.

The only thing I didn't like was being shown my state ID number had changed, that I had to go back to where it was documented on my federal taxes, but not being taken there or telling me where that was. After unsuccessfully searching for 30 minutes, I had to call Inuit for help, and that took 30 minutes. The agent was wonderful and found the place, but it took me an extra hour to be resolved.

I've used TurboTax Home and Business for years filing single, but using TurboTax Home and Business filing married jointly is not exactly straightforward. My wife and I have small businesses and after I input her business information I then had trouble trying to find where to add in my business information. After struggling a bit I finally figured it out, but please make it easier for people to navigate to where they need to be.

SHADY PRACTICE OF ADDING EXTRAS NOT WANTED, NEEDED, OR SELECTED WHEN E-FILING AS WELL A SHADY BUSINES PRACTICE TRYIGNT O GET CONSENT TO SHARE DATA MULITPLE TIMES THROUGHOUT TAX PREPARATION PROCESS. SHOULD BE ASHAMED AND HOPE THE GOVT COOKS YOU SOME DAY FOR IT!

This was the worst Turbo Tax experience I've ever had - 1) the desktop app CRASHED upon reaching the State Download page and I had to start over from scratch - it should have been auto-saving many many steps before that point - I lost an hour+ of work! 2) my deduction dropped down to almost zero upon reaching the Audit Defense page. It apparently cleared the filing status (single) checkbox on hitting that page, after a few cycles of fixing the error and it happening over and over, I had to manually skip over the Audit Defense page to avoid it corrupting my return. Intuit really dropped the ball this year, given that I'm doing my taxes on 12 April, stupid issues like this should have been caught in the last couple month, and I'm not sure I'll ever consider using Turbo Tax again.

I have thought Turbo Tax was a great way to do your taxes in the past. This year I've had more challenges. They took away the It's Deductible feature for non cash charitable contributions, that I used and liked. It was an easy way to value donations. I had to go to the forms feature more to make some changes and modifications. Also, in trying to amend last years tax return, I unfortunately had to amend twice and I had real difficulties in getting the software to do what I wanted. Luckily, AI was very helpful for me in this area.

The desktop version has more flexibility, control, and security than online version. Access is not dependent on internet service to wok on one's tax or logging in to one's account. Once done, it's easy to submit the returns. TT needs to keep the desktop version.

To much trying to sell services. Where is print only what needs to be filed? Why do you change the flow of the software every year? Like I said before, I spend more time wrestling with the software and it's changes rather than concentrate on tax matters.

The software is comprehensive and has useful help answers. UI is fine. But, it is unprofessional to ask me to pay $45 at the end for filing for federal against Intuit's marketing that whatever I paid for the Home & Business software covers everything. Please take out any payment requirements.

I engaged in an extended conversation with a representative who helped me get to the correct product. I purchased the Deluxe version and found it was not what I needed but could not return to the store since I had opened and used the license code so I purchased the Premier. Turbo Tax agent sent me a refund. Had to upgrade to Home and Business, and was discounted $10 for that.