I have used TurboTax for at least 25 years. This year I elected to do it online and it did not find my return or even prompt me to direct the program to it so I had to fill in all the data that would have been inserted automatically. I hope that is fixed for next year. I had to Google a couple obscure investment related topics that were not explained in the program. This rating program is screwy - it won't let me type what I want to say without guessing what it should say. Disturbing!! It was not clear that I could avoid a $20 fee if I don't pay with my refund. It should be clearer.

I found it difficult to erase mistakes. I inadvertently added my 1099 for secretarial work (covered separately) into the line that asked for the same but into my wife's online book business. I could erase the amount but the program continued to ascribe it as an error and highlighted the box as such.

I started with TurboTax Deluxe in 2007. In later years after I started my small business I switched to TurboTax Home and Business. One year I hired a "Professional Tax Service" who made a basic error and I had to amend with TurboTax. Another year when I was audited, I chose a local CPA with great recommendations online. That was a wasted hour of my money and my life! I had more knowledge from TurboTax, then he had from school.

Twice locked out of program asking for passwords that Turbotax created w/o my approval when saving file to another name. Made me restart entries once. Program froze up several times requiring computer reboots. Not easy to go to worksheets to input data as in past. A good list of worksheets was not readily available. Had trouble with downloading state version.

Lots of bizarre problems, including numbers without source data and forms that were unnecessary. Fortunately, your support team was able to resolve most of them, but HOURS of my time were wasted. For example, I had to go thru tax files back to 2008 to find the answer to a question about taxable income from a retirement plan just so Turbotax could repeat the calculations and get the same answer that was already printed on the 1099-R. This didn't happen in previous years. WHY DID YOU CHANGE IT THIS YEAR???

The continued use of this product and some additional features were very helpful. The calculations are accurate and ease to understand. The compatibility with my most secure personal computer system operating system. The interface is intuitive and easy to read and comprehend. The end reporting with smart check system is definitely a plus.

TurboTax now makes it more difficult to toggle between EasyStep and Forms format. In addition, for the second year in a row, TurboTax fails to furnish information about how to obtain an IRS-generated PIN and where to insert that PIN in the tax return. Both of these failures consumed several unnecessary hours of my time.

Software still is not recognizing that Options trading is different from stock trading. A covered Call can be sold with a negative cost basis. Sell To Open may be $10, but then the covered option moves In the Money causing the Buy To Close be $12, therefore an option having a -$2 cost basis. This causes 100's of errors in the software to review before submitting, and creating unnecessary work.

This is the first time in 40 years that TurboTax couldn't even go from topic to topic. This was primarily an issue in the business section. Also, the Missouri section didn't ask about the Missouri Homestead Disaster Tax Credit. Luckily my wife happened to come across an article about it. It was worth $2,000 and TurboTax didn't have a clue about it. Additionally, I had to file my state tax return through the mail because TurboTax was one of the few programs that couldn't file with that tax credit. You can count on that I will try a different program next year

I have been using TurboTax for DECADES. Your slick attempt to extract $40 from me for a "free" federal filing is reprehensible. Then, on top of that, refusing all of my cards that had a expiration date month above "9", to force me into the aforementioned scam, borders on criminal. Rest assured, if you do not respond to this note, I WILL look for any alternative for my tax needs, other than you, in the future.