the app definitely helps. However, I don't appreciate the fact you don't even bother to support software versions even a few years old. There is absolutely no reason whatsoever my few year old computer/os shouldn't be able to do basic things like a simple tax/forms app. If you're gonna do that, especially to lower income people like me, then you better be buying me that new tech since you insist everybody must use the newest stuff. Not everyone can easily afford that like your devs/execs that made this dumb decision.

Once you get past all the marketing, and scare tactics, the actual tax prep is helpful and makes the process smooth. But your marketing is horrendous! How many time do I have to say no to real time help- at least 20. Very annoying, makes you seem desperate, and wastes my time. It's also difficult to tell which product I need- you should be more specific, not just "rest assured! We can help you" vague language meant to pacify a toddler.

TurboTax makes the process easy by transferring previous year's tax information if you used TurboTax to the current year, provides step-by-step guidance through the process, provides deeper information if requested, allows access to the form to make changes, points out errors that need attention, automatic downloads of brokerage information is a time saver, and automatic filing is the icing on the cake.

I had the pleasure of working with Javier F, one of your tax experts, and he was fantastic. He answered all of my questions and shared valuable tips that will help me save on taxes in future years. If Javier is representative of your team, I can only imagine how great the rest of your experts are. Truly five-star service at an affordable price!

Program is getting more complicated and can not even recognize common mistakes (such as a personal data). When you will receive rejection from e filing, do not expect that program give you clear explanation how to fixed. You need additional money to call for help. AI helper is useless ans can not explain even code of rejection. The quality of Turbo tax significantly decrease in last decade.

Kept getting errors when trying to transmit tax returns even though previous checks didn't give any errors. Error messages were very vague and not helpful. Previous years, there was more information on errors with links you could click on to get more information. Now they want you to pay for help when you already purchased their software.

Have been using Turbo Tax for many years with good success. I have never been audited and feel the features are excellent and user friendly. The information appears accurate since I have never been audited. It is compatible with my level of expertise on tax issues.

#1 Sometimes I get into a loop where trying to correct the issues discovered during your review, #2 This year the NYS return did not ask me for the Star credit for property taxes. I eventually found where to enter the credit, but I had to search the Forms view and look through a bunch of potential entries before finding it. Also would have been great if, during the review, I was asked if I had entered the Star credit. #3 Your help site lacks detail. I suspect because you want folks to purchase additional help.

I shouldn't have to enter repetitive information multiple times. Why do I have to enter bank account information four or five times? Why do I have to enter my name just as many times? My name doesn't change in the time it takes to do my taxes. Pass word needed should be more descriptive. I had to call to find out the password needed was the one I sign into my computer. How stupid.

Your program is broken in 2 ways. (1) There is no appropriate place to enter interest from non-Treasury state-tax-exempt Federal obligations. I did call and your expert said my only recourse was to override the entry on my state tax form. (2) Form 8949 should allow me to enter a small number (two, for me) of sales with appropriate basis (code K). But no, it requires me to mail them separately as a statement even if I only have 1 or 2 lines on form 8949. What a pain!! If I override them to enter the data appropriately, you won't let me e-File. I really want some or all of the cost of TurboTax back since I wasn't allowed to e-File, and why did I buy this if not in part to e-File?? Oh. (3) Also, the program does not prompt me to enter the IP PIN before filing. I had to hunt online to find where to enter it.