Turbo Tax calculated penalties for both fed and state, which were clearly not appropriate. Had to contact customer service for help to override. Turbo Tax was not timely updated for a Wisconsin law change, resulting in rejection and need to refile once the error was fixed.

I found the handling of K1 forms clumsy as I had to review forms to get the guided step to appear. Finally, I'm very frustrated to get to the end of the filing and find substantial fees are quirked even though I bought the "free" filing version of the program.

I CAN'T E-FILE. SINCE I AM PAYING TAXES AND DO NOT HAVE A RETURN COMING, I NEED TO PAY WITH A CREDIT CARD. TURBO TAX DESKTOP DOES NOT TAKE ME TO A PAGE WHERE I CAN PAY BY CC. INSTEAD IN CIRCLES ME BACK TO THE FILE HOME PAGE. IF IT CAN'T DO THIS MAIN TASK, THE SOFTWARE IS WORTHLESS.

Turbo tax asks you questions for each section and each tax form. It is easy to follow. There are some sections that can be confusing, but if you click on the "i" for information a dialog box will open with an explanation. Saving your information from the prior year is a plus and the option to import documents.

It is appalling that I paid for a one-time license to use this software, with a local copy stored on my computer, and I cannot even open files older than three years to print them. That is not the agreement under which I purchased the software, and it is unacceptable for taxes where retained access is crucial. I will not be buying your product again in the future.

I was charged to file state and then couldn't e-file because it didn't like an answer on one of my 1099- g forms so now I have to mail both forms. this is ridiculous, I put in the correct information . I have used turbotax for years but am so frustrated.

The process to submit is ridiculous, with far more checks and approvals than seems necessary. Then after I hit submit finally, I get bombarded about every 1099 transaction, on whether it is a digital asset, and then looking for name and home addresses on every single transaction from my Chase account. That really sucks. What is up with that?

needs too many updates which could lead to mistake but if you have a family of four like me and doing taxes for all of us it is quite annoying having to reboot, also forms are not visibly easy to see, correcting mistakes is almost impossible, you have to go and restart the whole thing agan

Data entry is, seemingly, designed to force people to use Import. Manual entry requires several extra steps, each time, just to start entering the data. Data capture is inconsistent. Almost every "error" I had to correct was based on the program not carrying the data from one form to another. I don't want to pay to e-file my state return. TT made pay a price to eventually get to Print State; it wanted to default to e-file.

I like using both the Online and desktop. Start with Online and finish with Desktop. The desktop is awesome because I can toggle between the Forms and the Steps. And the explanations are more detailed on Desktop. I think it is more accurate using both. I wish I didn't have to pay for both.