I've used Turbo Tax for over 20 years, the Home and Business version as I'm a small business owner. I find it easy to use especially now that I'm familiar with the way it works. However, it is very, very frustrating that I can't file the state tax form for free. I'm owed $40 refund from Iowa but would have to pay $20 to receive that refund. That reduces my refund to $20. If I file by mail, it would be over 30 pages of forms, both federal and state forms. Ridiculous. It does make me rethink using Turbo Tax. But I'm tied to your program with how it gathers my info from previous years which is easy.

I appreciate the carry forward of repetitive information from year to year. It does make it easier when not to go hunting for previous information. It is also helpful to have the comparison inputs from the previous year to make sure inputs are not overlooked.

I had great difficulty getting the state return. The software would not download it. I tried a bunch of things recomended to cure this but none worked. I finally tried to manually download the state return software from your website, but this proved very difficult. The instructions bore no resemblance to what I was seeing. I finally got your AI assistant to give me a link to the download. It shouldn't be this hard

i've used turbotax products for several years and have not had any issues. i plan to continue using the products in the future. there was a minor issue this year with the download of the required updates. the update froze and would stop the program. after a visit to the turbotax help pages, and manually downloading the update and installing, the problem was resolved. so just a minor issue.

Consistent and reliable product; however, I don't like the fact that some screens "blow up" the magnification to appear huge compared to the general input screen. For example, the screen that let's me choose what to work on has normal size fonts/ magnification for pension, but when I select "edit" the pop up screens for pension have huge font/ magnification. This is very frustrating to deal with. Please fix this for the desktop software.

The process (box window opened) to make payment for e-file has bug. The credit card expiration months only show/allow months 1 to 8 or 9. (I can not move to month 9, 10, 11, 12) In the end, I have to use a credit card that has expiration month 1 ~ 9 to make payment.

I have been using Turbo Tax for decades and have always relied on it for great information not only with regards to tax changes, but also just giving me extra information with the helpful question mark next to everything. This year I felt like there were gaps or missing pieces of that extra information. I use TT rather than using an outside person because I want to continue to be knowledgeable about what I am being taxed on, how it impacts our life, and potential topics that I could utilize to be more efficient with our money. I was disappointed that with all of the changes, a simple link here and there wasn't provided to either the IRS.gov publication, or more information on things such as the Big Beautiful Bill. TT was flawless in its tech and usage. Each page/topic flowed into the next, however somehow it skipped over the Federal Review and I had to go back to it manually. Overall still a fan. Just don't take away the education pieces

The TurboTax Home & Business - Desktop version worked very well for me and was stable (did not crash or get hung up.) The user interface was familiar from my use of TurboTax in prior years, and provides both an easy step-by-step question and answer interface, and a separate Forms view that permits direct inspection and data entry/corrections capability. In a few cases the questions asked was kind of vaguely stated, but there were often explanatory pop-ups that could provide more explanation. I also ordered the Live Tax Advice where I could request a phone call to talk to a live human tax advisor, and that was a very helpful feature I used about five times.

When my CPA informed me that they couldn't get my return done by the deadline, I downloaded TurboTax and flowed the "guided tour" through every section. I learned more about personal and business deductions and categories than all my years with a CPA. The guiding questions made me trust that we wouldn't miss any possible deductions. I still had to do research items regarding Schedule K-1 items for my husband's business but in the end, I feel confident with my entries. Entering my business expenses was straight-forward. I appreciate the double-checking feature at the end. Saving and printing was easy. Thank you Turbo Tax!

I have been Turbo tax customer for more than 10 years. Had excellent user experience in general. When filing tax for 2025 found few minor defects. 1. Missing end of my first name when importing tax return from 2024 in PDF format. 2. When entering address in 1099-R I cannot add any character as first letter on the left. I always need to add new characters at 2nd letter from the left and delete the original first letter.