Too many hidden costs. I purchased the Home and Business with 5 free efiles.However, I am continuously asked to purchase an additional add on. When it came time to efile, I was asked for $40 to file, giving me the option to pay now (with a credit card) or have it deducted from my return. There were some areas that needed better explanation without me having to pay to ask a question about using the product.

Software works as designed, but I found the additional information feature to be less than adequate. I spent more time looking up information outside of turbotax than being able to rely upon the information. I find the state tax return information to be very sparse.

I have been using Turbo Tax since the beginning (mid 1980s). This year the flow did not seem as smooth in places. For example, I was asked to input interest and dividends, then later I was asked to import brokerage information which also included interest and dividends. There seemed to be more complexity in questions and the number of questions; however, that may be due to a tax code that continues to get more complex with more and more exceptions and anomalie

The summary pages throughout the interview process are supposed to list the current amount and the prior-year's amount side-by-side. I noticed this year that when I look at the summary pages that quite often the current year amount remains 0, even though I've clicked into the form and entered all the information. It causes confusion as to what I've done and what needs to be done still.

I encountered an error based on a depreciated asset (vehicle) that was traded-in. I attempted to use the help with no success. I turned to ChatGPT to analyze captured images with the error referenced. There were several corrections / multiple attempts required to get the AMT and Depreciation to balance.

This year Turbo Tax was not able to transfer one of my tax documents from JP Morgan Chase brokerage account via desktop version. Customer only has a choice of restarting all over again with the online version to get it to read and transfer the downloaded pdf 1099B that Turbo Tax can't see and transfer from Chase. Other files are fine, just one account that was closed in 2025 that has tax documents that Turbo Tax couldn't access. I had to print and mail the form 8453 for form 8949 after manually entering the summary of sales/costs. I have use Turbo Tax for over 20 years, but it's time to try a new tax software! Very disappointed!

Its getting worse and worse at parsing imports, i'm having to go down into the PDF files to find out what it can't parse, figure out how to solve it and do it myself. The online forms are just full of unanswered questions. The workflow is terrible, and I'm still having to manually input bank statements because it won't work with my bank.

It took too long to get the business components up and running. They weren't available until Jan 2026. As a result I had to figure out the business net income implications for i401K contribution limits on my own before 12/31/2025. Bottom line is I didn't fully benefit from paying for a business version of the software. Even place holders for business income and business expenses would have been better than not.

Lots of bugs this year. It tells me I have not yet filed but I am being asked to review. I already shut it down and rebooted twice today. I will need to print and snail mail. This stupid AI keeps creating spelling errors. I can't even review you guys.

Home and Small Business edition- navigation back to home office entries is not straightforward or intuitive, it remains hidden behind other links. Also surprised the software was not able to match foreign tax amounts with their associated funds and it made me do this myself looking through the 1099-DIV (what am I paying for?). Also unclear question on Form 1116 and online help was no help at all. Constant badgering to pay more for live assistance.