Everything went fine with using the software. I didn't appreciate the lie that my state e-file was to be included with my purchase of TurboTax Home & Business, but rather my state e-file was held hostage until I paid an additional $25. You even tried to swindle me out of another $40 had I allowed you to deduct that $25 from my refund.

Had completed 95% of my 2025 return, only the actual transfers to the retirement account were outstanding. TurboTax application installed an update and I lost all of my progress and had to start over from scratch. Then I was unable to edit the value for self-employed health insurance without going directly to the Forms backup worksheet. Why is not an option available in the step-by-step menus?

Some features are not visible unless I run the program as administrator. Depreciation is difficult for me which is part of the reason why I use Turbo Tax, I had to pull the data myself from 2024 taxes which TT has done for me in the past, I also had to figure my own calculations - TT did not do that for me either. Also had to force the American Opportunity credit - TT would not add it even though I qualified for it.

I've used Turbo Tax for over 20 years, the Home and Business version as I'm a small business owner. I find it easy to use especially now that I'm familiar with the way it works. However, it is very, very frustrating that I can't file the state tax form for free. I'm owed $40 refund from Iowa but would have to pay $20 to receive that refund. That reduces my refund to $20. If I file by mail, it would be over 30 pages of forms, both federal and state forms. Ridiculous. It does make me rethink using Turbo Tax. But I'm tied to your program with how it gathers my info from previous years which is easy.

1. I had completed my taxes and TurboTax said i needed to update for my state taxes. i updated ad my tax record was not saved. TurboTax did not say to save my file. when TurboTax came back up my return was gone. I had to re-enter all my data again. I when from a refund of $800+ to owing $379. I was very upset. TurboTax should save after each section automatically so this doesn't happen. 2. AMT section should instructions how to enter the amount. I was very confusing and i had to keep entering numbers until TurboTax would accept the entry. I don't know if it was correct of not. 3. Why do additional state returns cost so much? I'm not happy about that.

I have always had good experiences filing my taxes through TTAX. I hope your excellent software continues to live up to this high bar set during previous experiences. I would like it to be easier to safe my tax return on my local drive and be able to open these nor access these files easier. TTAX has appeared to get more complicated over the years. This may be the fault of the tax laws and government processes, but it seems to get more confusing each year.

Logical flow of questions in "Walk-Me-Through" mode has become more obscure over the years. Will not permit e-filing if a flagged error exists— but it sometimes flags errors in calculated values, with no guidance on how to resolve the error. There is no "intelligence" to take the user to the actual user-entered input that resulted in the error. Even in "I'll Explore" mode, user is walked through questions that don't seem to be necessary.

My e-filed return got rejected twice, once for missing payer's TIN on 1099-R forms, once for incorrect "self select PIN' in the e-file page. turbotax had a number already in there which i assumed was from last year. i spent over an hour "chatting" with your AI bots on how to fix this and they kept telling me to click on links that did not exist on the task bars or anywhere that I or your bot could find. Bot kept telling me to do things i had already told the bot could not be done because the button bot said to click on could not be found and bot could not tell me where to find it. nor could bot even get me back to the page where i could see what was in the self select PIN box. nor could bot tell me how to change it, how to get it from the IRS or from Turbotaxes records. I even tried to open a previous year's version of turbotax and see if I couild find it on its e-file page. Turbot tax wouldn't let me open my 2024 or 2023 versions w/out a "license" number which i didn't have. so I finally just decided my only option was to file by mail. seems like the program would have caught some of these problems before hand. I've been using your softwar for decades. but this experience has not been satisfactory, and I might have to explore other options. Before I even got to your bot, I had a hard time finding any link in the email you sent that would take me to the place on your website where it could tell me what the problem was. your website leaves much to be desired when help is needed.And now you won't let me submit this review or get past this page.

I was prompted to use the online version of TT and found that the e-filing for my state return was going to be, I believe, $64. I reverted back to the desktop version, where I paid only $15 with my included $10 discount. Why was I directed to a much more expensive product?

CA tax module does not handle IRA distribution well. My 1099-R Col 16 is empty, software said just use the $ amount in Col 1 or 2 to put it in Line 4 --IRA distribution adjustment. It made a big refund for me, but I know this is not correct. After reading the rule of federal and CA, both treat taxable the same way, there should not be an adjustment to put in Line 4. I put zero in Line 4 and it show due amount for me.