I have been using Turbo Tas for about 25 years with super results. This year I was greatly surprised when you called in a third party to apply some of my refund to the state tax I owe. I was shocked and greatly dismayed when I received the email announcing their intrusion into my taxes. I admit I did not read ALL the fine print which probably divulged the intrusion for a fee! I will continue using Turbo Tax and will definitely be more attentive to the fine print.

While I have used the product faithfully over the past 30 years. Intuit assumed everyone would only opt for the cloud version, NOT ME. I wanted the downloadable version and the management team made it near impossible to find the downloadable version. I think their practice of moving everyone to a cloud based solution is for the birds.

I have done TurboTax for over 30 years and will continue to do so, but this year was much more difficult since I had to buy a new computer (Win 10/11 issue) and no physical disc. Therefore I wouldnt add anything more to my plate, even though I was offered a "free" use and filing online with pro help. I like the security of having my data etc. in my own hands.

I've used TurboTax for over 20 years. It continues to provide what I need to get my taxes done with good confidence that they are correct and I haven't missed any deductions or ways to save money. There are always some pain points. Not being able to file for an extension from within the desktop product is EXTREMELY annoying, and inexcusable from a UX perspective. Providing some handholding when dealing with the complexities of Schedule K-1's would be a good improvement. I *will* use it again next year. :-)

No, we did not use a person. We E-file the federal tax and mail the state tax or hand deliver each year. Please make it easier to file each in that method. I have to say I am Maling the state tax and do not want to E-File or mail Feder at that time. Then go back and say I want to E-File Federal. It looks like I do not file my state taxes.

I had a PTIN for about 15 years. Except for all the annoying "Buy more cervices" and "download your information from the web" interruptions, it's basically a fancy calculator to do your taxes. Probably not hard for your average Joe to use, but IDK because I'm not your average Joe.

Step by step approach to completing taxes was not intuitive and I found it confusing. It's questions about IRA's was clunky and almost caused me to make an error. The average person will need to pay extra fees for tax help because the program is complex especially if they have capital gains and IRA's. Calculations are generally accurate although last year it miscalculated my income and deductions. It doesn't ask questions in a straightforward manner.

Turbo tax desktop kept prompting me to switch to online. I did so and determined that it couldn't handle my complex tax situation. I had to be on the phone for 6 hours to finally get switched back and filed without getting charged a second time. Customer service was a nightmare, nobody knew how to help me until I finally spoke to my 7th representitive who actually could help.

GREAT PROGRAM!!! HOWEVER, THE BUTTON TO CHANGE DEDUCTION STATUS, DID NOT WORK. FORCED TO CALL TECH SUPPORT WHO WAS GREAT AND MADE A WORK AROUND BECAUSE HE COULD NOT GET THE BUTTON TO WORK EITHER. SPENT MORE THAN 1 HOUR ON THE PHONE WITH THIS ISSUE?!!

There is a glitch with the software, and there is no way to report it to have it fixed so I can still use the software to e-file. Now I have to print out my entire return and mail it in. The error is with form 5695 section 17D. The form will not accept an address or the option to check the box to use the address on the return, and the program keeps looking back to this area to fix the form.