Some parts were very detailed in explaining things with concrete examples. Those were very good! Other parts were very limited and we had to research a lot. Please keep providing more and more explanations on definitions of items and where to find them. AI trying to change my words as I type this review is BROKEN and it keeps changing to words that don't even exist and I have to retype. Do NOT PUT AI in this. It's already buggy and complex. Please don't make it worse. For Depreciation, you should recommend the type of depreciation scheme since you already ask for the date. For the K1s, please don't make use input multiple K1s in TurboTax for a single one we actually receive, because more than one box is selected for 1-3. You can program that to separate it. Having to manually separate makes this hard to read, because the entity is the SAME, and we cannot tell which is which without hitting "edit" (which is nerve-wracking). Please allow us to have TurboTax local file nicknames of certain items, like I have two 1099-INT from the same entity, but it looks the same unless I hit "edit". This makes it really difficult to check our work. Thanks for asking us for improvements!

When my CPA informed me that they couldn't get my return done by the deadline, I downloaded TurboTax and flowed the "guided tour" through every section. I learned more about personal and business deductions and categories than all my years with a CPA. The guiding questions made me trust that we wouldn't miss any possible deductions. I still had to do research items regarding Schedule K-1 items for my husband's business but in the end, I feel confident with my entries. Entering my business expenses was straight-forward. I appreciate the double-checking feature at the end. Saving and printing was easy. Thank you Turbo Tax!

I had to spend that $60.00 fee to talk to an agent. Two hours of waiting for help, I was finally contacted by Nathan. The problem was that I was at the finish line and the Federal could not be accepted. Nathan worked with me for over an hour. He successfully solved the problem by upgrading my software. It was very complicated but he knew just what to do all the while calming me that it just takes time. He saved me. Honestly, he saved me. Thank you again Nathan for everything, Lou Anne

I've been using this for over a decade. It walks you through every step and makes sure you're getting the best return. Even checks the forms to verify they are all filled out properly. If you're unsure of yourself you can always purchase additional helps and features for full service at a fraction of what the professionals charge.

Once you get past all the marketing, and scare tactics, the actual tax prep is helpful and makes the process smooth. But your marketing is horrendous! How many time do I have to say no to real time help- at least 20. Very annoying, makes you seem desperate, and wastes my time. It's also difficult to tell which product I need- you should be more specific, not just "rest assured! We can help you" vague language meant to pacify a toddler.

I have used turbotax for many years. This year the program was not ready. There were gaps and unavailable forms in January and from February into April updates were needed every time I used it, I am concerned that returns I completed in March have issues because of all the changes happening. Help has also become useless. It asks irrelevant follow-up questions and forgets what the help request was. Turbotax is still easy to use and is better at importing files. But can I trust the answers anymore?

Multiple issues with installation centering around operating on a network that blocks DoH based DNS, installation crashes out with a cryptic error and several online recipies do not identify the issue, went on a hunch and it was in fact DoH blocking at the router. Also, De-minimus expense election is only available on the Home & Business edition, even though the IRS allows this election for those who operate as landlords and can otherwise file using the Premier version of Turbotax. Overall the interface is clumsy, scrolling with a scroll wheel is backwards.

While I have been using TurboTax since 1987, there are still some annoyances in the current versions. One is that you can't mark some fields as "estimated" (this really helps when starting to input placemarker data before final reports are available). A bunch of other annoyances that I don't have time to list here. I'm dismayed to find out you no longer support Windows 10 for the 2025 tax year.

The application was a large step backwards this year - Less information an explanation on the entry pages throughout the program - explanations were less complete than previous years - the application kept skipping sections when hitting continue - I did not want toI did not want to change to the online version this year because I assumed the desktop because I assumed the desktop app would have gotten better and I did not want to deal with new foibles being online... - more difficulty finding the proper pages for input when going back to enter or correct data

Box 14 details, need better guidance on categorizing them as some of the changes affect federal tax due in 2025 compared to 2024 Turbotax software. Also, imported W-2 does not get categorized correctly or throws error. Still struggling how to categorize those RSU codes. Also, paid $60 for advice last year (2024) during download but never used the support. Is there way to get a credit or apply towards future return.