I used this Desktop version on a MacBook with OS 26.3.1. It frequently hung up, had "spinning circle of death..." causing me to restart the program. Generally wasn't easy to use. I've used TurboTax for years and this was the worst version to date. In the State version, it did not identify or calculate that I needed to pay for late estimated tax payments.

Been a TurboTax user since the start, many years ago. Works well and user interface consistency over the years makes working with it easy. Importing previous year's returns helps to ensure I address similar income or deduction year over year. Simplifies jumping to sections I need to input information into.

Initial log on process is odd and not user friendly. Some screens only provide partial visibility on computer monitor. Overall, it worked for completing my taxes. But, screens, content, help responses could be so much better. I found myself using AI to get good tax advice and answers.

I have used Turbotax since the 1990's even as my business and tax situation has become more complicated. I still find it the most efficient way to enter and organize all my financial information. Their calculations and worksheet links are flawless and the prompts for entry and search for deductions is reliable. For me, this saves time and money compared with preparing my data for an accountant and then working with them to file on my behalf.

The software locked up twice and one time I had to start over from the beginning. Also, I needed to separate in-state and out of state income, which I've done in prior years. This out of state income that wasn't to be included was only about $4k and Turbo Tax changed from me getting a refund from the state to owing the state almost $10k. If anything, this change should have netted me a higher state refund, not cause me to owe more. No matter what changes I made the file wouldn't go back to the previous version and I had to start over from scratch again. I've used Turbo Tax for years and it's always been fairly painless, but needless to say, the process was very frustrating this year.

Turbotax intentionall has made it impossible for desktop product users to pay for state efile. It hasnt worked for years and years. Normally there is a phone number to call, even that is removed now. You are selling a product that is impossible to efile taxes with. This is fraud to get customers to switch to browser product. Then stop selling the desktop product. I will be reporting this multi year "bug" that you have intentionally retained to BBB.

I have used Turbo Tax for almost 2 decades. I've had issues in the past but this year was AWFUL! I reviewed the forms and the information was accurate. Tried to efile but couldn't because of errors with dependent worksheets. Tried several times to fix it but still couldn't efile. Deleted 2 dependents and re-entered information. Turbo Tax created Education worksheets WITH EXPENSES for my kids that didn't have expenses. Had to get help online. Apparently it's a big problem with the software. Took me 4 hours to efile. Ridiculous.

The step by step instruction was very clear and easy to follow. It capture my pervious year return very accurately. The features for details are necessary for precise expenses for business. The refund report was visible and easy to understand. The software interface is also easy to read and use.

I found it difficult to download information from a common Broker. I had to hand type my information into Turbo Tax, as each time I downloaded one for me, it would delete what was downloaded for my wife and vice-versa. Had to review it closely because it left items out.

Excellent help from Brandy in Oklahoma who helped with payment glitch. Same trouble I had last year. Spent several hours having to upgrade my OS, downloading Chrome and restarting computer. Last year I had to mail my return even though I paid for efiling. Feel like I should qualify for refund.