Navigating was a bit cumbersome when searching for supporting detail elements of tax form amounts. Called and texted support (each once) and found the information provided contradicted actual tax return processes. Turbo Tax check on whether a late payment penalty was due was later contradicted in the final check/validation process; the initially determined penalty amount was later eliminated prior to0 filing.

We were disappointed with how buggy this version of TurboTax is. There were three significant problems. 1. When we tried to import our financial data, everything was attributed to the Taxpayer, even if it belonged to the Spouse, and the numbers were not always correct. We had to delete the imported data and re-enter everything by hand. 2. The state tax review seems to think that Taxpayer and Spouse live in different tax areas. Taxpayer and Spouse have always cohabited and are cohabiting currently. This error could not be corrected, no matter what we did. 3. The state tax piece did not let us apply our refund toward our 2026 estimated taxes, as we have been able to do in the past. We were unable to find out whether or not this was a new state rule. We have directed that our refund be direct deposited instead, which will cause us some financial hardship, as we will not get the refund until after the first estimated tax payment is due.

many aggravations. 1) was told to buy non-resident state tax returns when total income was $320 in that state, way below reporting threshold. 45 minute wait for customer service on the phone to try to resolve. 2) my son has 529 and all of distribution goes to tuition and room and board, which should be tax free. but 1098-T does not report room and board, so difference beween 1098-T and 1099-Q was reported as unearned income and taxed at my rate. no prompt to enter allowed payments not included on 1098-T. big undeserved tax bill!

I transferred from a Microsoft 10 platform to an Apple Mac a few months prior to starting tax return. Had a terrible time. I had to resurrect the old PC, go through all f the Microsoft updates I missed in order to download the data file. Mac had trouble with he software and it took hours to get the program to run on it. The revised program might be written for new customers. It is difficult to get into sections for changes without a lot of hassle. Was continually annoyed by nagging to buy the $60 help package... If I had known what a pain it was going to be, I would be hesitant to purchase it. Previous editions were much easier to operate and carry over previous years data. Hope you improve next year. I will peruse reviews first before buying again.

This is the first time in 40 years that TurboTax couldn't even go from topic to topic. This was primarily an issue in the business section. Also, the Missouri section didn't ask about the Missouri Homestead Disaster Tax Credit. Luckily my wife happened to come across an article about it. It was worth $2,000 and TurboTax didn't have a clue about it. Additionally, I had to file my state tax return through the mail because TurboTax was one of the few programs that couldn't file with that tax credit. You can count on that I will try a different program next year

Had completed 95% of my 2025 return, only the actual transfers to the retirement account were outstanding. TurboTax application installed an update and I lost all of my progress and had to start over from scratch. Then I was unable to edit the value for self-employed health insurance without going directly to the Forms backup worksheet. Why is not an option available in the step-by-step menus?

The help files did not bring up information as it has done in the past regarding how to enter a specific document into the tax form. I was repeatedly asked to login then pay for accessing any information. I ended up using Google to find the answer- which was linked to a Turbo Tax file. I made sure to bookmark the answer for future reference.

It is a good product for those who want to prepare taxes on their own. Certainly, a better alternative than H&R Block. Fortunately for those who do not want to prepare their own return VITA and AARP provide a great alternative to H&R Block as they are free of charge.

I had to buy a new laptop to use your desktop version and I've been a loyal customer for better than 10 years. The fact that this last minute discovery windows 11 was required was the sorriest way to treat customers. I kept with your product but if I had an alternative to import my previous returns into I would have fired you.

Lots of bugs this year. It tells me I have not yet filed but I am being asked to review. I already shut it down and rebooted twice today. I will need to print and snail mail. This stupid AI keeps creating spelling errors. I can't even review you guys.