There is no reason that users have to jump through hoops to retrieve past years returns. You HAVE them and USE them to file the current year. Inexcusable!!! An I can't wait until TurboTax is hit with a class action suit for deceptive advertising for charging users $25 to file a state return when your packaging clearly states efiling for federal and state.

Asks a lot of stupid questions about last year's taxes even after I provided last year's data file for import. What exactly am I paying for when I have to do a bunch of legwork manually getting answers out of last year's forms? After 20 years of TurboTax, I've had enough.

I wish I was advised to update my Desktop version before I attempted to efile--as they were rejected due to lack of update. Also, continue to be disappointed in TurboTax ability to file joint federal return but separate spousal state returns (eg NJ and NY). The work around to create fake federal returns is too cumbersome, so I just use each state efile separately. You could build the logic to separate income and expense items by spouse and this would be a no brainer to then produce separate state returns.

Everything went fine with using the software. I didn't appreciate the lie that my state e-file was to be included with my purchase of TurboTax Home & Business, but rather my state e-file was held hostage until I paid an additional $25. You even tried to swindle me out of another $40 had I allowed you to deduct that $25 from my refund.

Really expensive. Topic descriptions are non-intuitive and not detailed enough. If something is unclear in form, it is nearly impossible to find where it is entered in the step-by-step. Errors with WA state tax - WA is no tax state, yet I was constantly prompted to do State tax.

I have been using Turbo Tax for several years now and I can confidently say that it is user friendly and easy to use. The federal and state returns I have e-filed have mad e tax preparation easier that having to bring all your paperwork to a tax preparer. I love the availability of Audit Defense as well, as it provides an additional layer of peace of mind in knowing that I am covered in case of an audit.

I've used turbotax for years and was a little disappointed this year. The download from my financial institution was glitchy and it took 3 attempts to get it downloaded correctly. Also, when I ran error check, several errors were flagged but I had to search for the individual forms to make the corrections. I should be able to do that from the input pages if it is input that I need to make rather than have to find the correct form to make the correction.

I had the pleasure of working with Javier F, one of your tax experts, and he was fantastic. He answered all of my questions and shared valuable tips that will help me save on taxes in future years. If Javier is representative of your team, I can only imagine how great the rest of your experts are. Truly five-star service at an affordable price!

I did not see MAGI calculated for my return. I had to do it myself. As a consequence I found I needed to make an IRA contribution to avoid exceeding the IRMMA threshold for the next tier. That caused me to need to file an amended return. It would be most helpful if Turbo Tax included the MAGOi number and provided a table of MAGI thresholds foestimated IRMMA tier thresholds.

I really appreciate the ability to download trade data from the brokerage firms. One thing new to me this year was reporting the sale of collectibles for Schedule D. TT wasn't real clear on how to open up and manually enter the info on collectible sales after I finished downloading the brokerage data. I was able to guess and figure it out under the term "Other" but I think that TT should have more clearly guided me to that application and displayed an example. I had a confidence problem until I worked my way through it and saw the final result on Schedule D. (I am happy with the way it worked out; was just nervous doing it.)