We've used TurboTax for many years (started in the 1980's). Over the last four years, it has started to degrade in terms of features. Bugs and crashes are way too frequent. On the other hand, we do not trust using cloud-based tax filing at all. So, we will continue to use the desktop approach as long as we can. If it becomes unusable, we will go back to using Excel spreadsheets (what we did prior to this).

Absolutely unacceptable that third party downloads from financial institutions are so confusing this year. Furthermore, the incompatibility of TAXPACKAGESUPPORT.COM is also unacceptable, Especially when I pay more for a version of the program which is supposed to do this!

This time I had to use windows 11 and the experience was very difficult, I had to have my son who is the administrator sign every time I was filling out the information and log-out because there were updates, before the updates were done automatically no need of administrator. I save the files several time an every time I came back I had to re-entry information I had input before

I am satisfied with the reporting to the IRS. I have not had an audit since changing to turbotax many years ago. The interface needs to be improved so that all the dollar amounts can be marked estimated. This is important to me because I use estimates of my wife's business to determine how much tax to pay before the deadline. This is a feature that was available in the previous years, but is now only available on a few variables this year. It would be nice if this were compatible with previous years. This feature also makes it possible to identify estimated values during the final check. The accuracy is usually good, but I couldn't find a place to put attorney's contingency fees for a settlement without looking outside turbotax. When my disabled daughter was alive, I was also unable to find where the tax free payment to my wife should be entered without looking outside turbotax.

Once you get past all the marketing, and scare tactics, the actual tax prep is helpful and makes the process smooth. But your marketing is horrendous! How many time do I have to say no to real time help- at least 20. Very annoying, makes you seem desperate, and wastes my time. It's also difficult to tell which product I need- you should be more specific, not just "rest assured! We can help you" vague language meant to pacify a toddler.

Thank you for this opportunity. My name is Gary and I've used Turbotax for over 20 years. I come from a time where we owned the software and controlled our own data. Intuit has been moving away from that business model for some time. This year was the worse. I was forced to migrate to a new computer (Windows 10 issue) and decided to go from windows based to Apple. Big problem. Turbotax (iOS) didn't recognize 2024 return and your professional staff on the phone wasn't proficient on iOS. There was a break in the chain from 2024 to 2025. It's like starting over from scratch. The que for support should have a windows group and an iOS group. I know it's not Turbotax's job to support the O/S but your "Pro" should be proficient in the platform on which your product is running on. NOT HAPPY THIS YEAR GUYS PS. The Apple version of Intuit's products is so different than Windows based that I felt like I was back to square one and it introduced so much frustration that I wanted to scream. I don't know what can be done but some kind of transitioning holding hand would have helped.

Lots of bugs this year. It tells me I have not yet filed but I am being asked to review. I already shut it down and rebooted twice today. I will need to print and snail mail. This stupid AI keeps creating spelling errors. I can't even review you guys.

Turbo Tax is a helpful way for a person who understands numbers and taxes to avoid the cost of a professional accountant - and learn about money management. The two areas that were cumbersome were 1) new format for Charitable Deductions' goods valuation and 2) being able to easily locate and get back to Schedule C. Both could be improved.

I'm not sure whether this was a compatibility issue, but the software felt glitchy at times. The biggest frustration was the user experience. I had to switch between Forms view and EasyStep multiple times because the explanations for certain errors or corrections were not always clear. Then, when I switched back, it did not always return me to where I left off, so I ended up repeating steps I had already done. That got annoying fast. Another issue was the constant feeling of being upsold. For software I already paid for, there were still too many prompts for extra-cost features and services. It made the experience feel more like I was being nickel-and-dimed than simply using a product I had already bought. My spouse also mentioned how often the software seemed to need updates and questioned why there were so many. That said, it still gets the job done, and overall I would call it an okay tool for doing taxes. I just expected a smoother and more straightforward experience for the price.

Turbo tax 2025 input was easy as it was in the past years except that the state return got corrupted in the acquistion phase an the on-ine AI support was a nightmare. When I finally got to a real person the were able to execute a fix. I was very dissatified with the AI process. At thecompletion of the tax information it was difficult to determine if the forms were filed electronically or not.