Little improvement from one year to another. Lacks plain English clarification for many topics. Fails to recall how some questions were answered in previous years, forcing user to research same information on an annual basis. Would be more helpful if it frequently provided guidance, such as: "Last year your responded". At other times the software highlights a yes or no response, which has no relationship as to my personal answer. In these cases it should not default to an answer which is potentially incorrect.

the who;le on line vs desktop was very confusing I dont know whats where. wanted to pay before I did a tax return and getting there was very cponfusing. when I tried to find ALL forms it was hard to do. Didnt like all the sellinf in app just wanted to file return

As I say below, everything worked well except when I got to electronically file, it seemed to want something new that wasn't needed before in the State Income Tax area, and since we live in Washington with no income tax at my level, I have never had to worry about this before. But it would not let me electronically file until I did something more about the State tax and it took quite awhile to figure out what the program wanted me to do that I never had to do in all the previous years of living in Washington and using Turbo Tax. Something has changed in the program that is not clear what it wanted.

I have been using TurboTax for over 35 years. In past years I would rate the program 5 stars. However, the 2025 version did not work as well as prior years. 1. When trying to print a copy of the NJ 1040 estimated tax form, when I selected "Print" from the form's page of the form the program would the program printed a different form. I was able to work around the problem by selecting the form I wanted from the list of forms. 2. On most of the screens in the step-by-step portion of the program, I could not select the appropriate form. Instead I had to revert to the "Forms" and find the appropriate form myself. Prior years of the program rarely required me to do that. 3. The most annoying problem encountered was not being to use the shortcut or Ctrl-I to access the "Additional Information" screen. Most times I was able o access the "Additional Information" screen through the edit functions, but not always. Sometimes I had to exit and re-start the progam. 4. In the step-by-step process, I could not always edit the data entered for 1099INT, 1099DIV or 1099B. Even running the pogam as an administrator did not help. The edit icon did not appear on the screen. I had to exit the program, check of updates (most of time there were no updates) and restart the program and then the edit icon would appear.

I'm not sure whether this was a compatibility issue, but the software felt glitchy at times. The biggest frustration was the user experience. I had to switch between Forms view and EasyStep multiple times because the explanations for certain errors or corrections were not always clear. Then, when I switched back, it did not always return me to where I left off, so I ended up repeating steps I had already done. That got annoying fast. Another issue was the constant feeling of being upsold. For software I already paid for, there were still too many prompts for extra-cost features and services. It made the experience feel more like I was being nickel-and-dimed than simply using a product I had already bought. My spouse also mentioned how often the software seemed to need updates and questioned why there were so many. That said, it still gets the job done, and overall I would call it an okay tool for doing taxes. I just expected a smoother and more straightforward experience for the price.

Allow one to more easily and quickly get to a knowledgeable tax representative. May return was checked, I went to electronically file the federal and state returns, but it would not allow me to do so until one item was corrected. May attempts did not work. It took me a long time to finally get to a live person named Richard. Richard had me update the software, shared my screen, and successfully directed me in the way to file. He was very, very helpful, and I am very glad to receive his capable 5-star help. Thank you.

I would have liked to upload a pdf copy of all my tax docs and let the program enter all the info from those docs. I had to enter many of them manually. And if there was an area to upload all of my documents, I couldn't find it. Other than that, it was a great service.

We've used TurboTax for many years (started in the 1980's). Over the last four years, it has started to degrade in terms of features. Bugs and crashes are way too frequent. On the other hand, we do not trust using cloud-based tax filing at all. So, we will continue to use the desktop approach as long as we can. If it becomes unusable, we will go back to using Excel spreadsheets (what we did prior to this).

I used this Desktop version on a MacBook with OS 26.3.1. It frequently hung up, had "spinning circle of death..." causing me to restart the program. Generally wasn't easy to use. I've used TurboTax for years and this was the worst version to date. In the State version, it did not identify or calculate that I needed to pay for late estimated tax payments.

DID NOT GIVE ME OPTIONS TO SAVE DURING DATA ENTRY PROCESS. LOCKED UP AFTER 3 HOURS WORK AND LOST EVERYTHING BECAUSE I HAD TO FORCE QUIT. THEN HAD TO START OVER. ALSO COULD NOT PRINT JUST MY STATE FORM FOR MAILING (MORE DIFFICULT THAN PREVIOUS YEARS. I HAVE BEEN USING TURBOTAX FOR NEARLY 20 YEARS. TOO MANY ADS FOR ADDITIONAL TUROTAX SDRVICES. I PAID.FOR THE PROGRAM, LET ME GET IT DONE WITHOUT THE USED CAR SALESMAN APPROACH.