This year version of Turbo Tax is horrible, I have been using this software for years because of the convenience and it has saved me a lot of time when it comes to preparing my taxes. Not sure who idea it was to change the software. This year I was unable to import or upload Turbo Tax returns from prior years and my 2024 Turbo Tax was saved on my computer. I am really disappointed in the 2025 version. If I have to manually input my information I might as well shop around for a cheaper tax software.

I had great difficulty getting the state return. The software would not download it. I tried a bunch of things recomended to cure this but none worked. I finally tried to manually download the state return software from your website, but this proved very difficult. The instructions bore no resemblance to what I was seeing. I finally got your AI assistant to give me a link to the download. It shouldn't be this hard

TT continues to be confusing internally. I have many questions throughout the return prep process that are not answered clearly or readily. I also run into issues that require my calling your so-called "Product Experts," and of the several I spoke with this year I had only one positive interaction; the others were not only not very knowledgeable, but they used speaker phones or some microphone system that made them difficult to hear, especially since they had foreign accents - NEITHER of which is helpful.

Please stop dumbing down the UI. I've used TurboTax for around twenty years. It became better each year up until maybe ten years ago. Now it gets worse every year. I am interested in quick data entry, not flashy and useless visuals. Tabular entry can't be beat for multiple pieces of data. Why take up a whole screen with giant blocks containing one or two words of text in them? It is slow and clunky. ... take the interest and dividend section as a good example which is currently just terrible!

Love the ability and help TurboTax provides with filling taxes independently. I have used the desktop version in the past but my 2025 Mac system had some glitches this year that made some of the work through complicated with errors I had to manually fix in the files themselves.

A couple of areas are not as clear as they could be. Caused me to do research to figure out what was being asked. Also in the MN property tax refund form you ask if the tax increased over $100 and was over 12%. I said no and you said good, you get a refund. Knowing MN, they would not give a refund unless your increase was more than 12%, not less. Please check it out.

Like the software but had a terrible time getting it to download from your website, The instructions were incomplete and misleading not pointing to the correct link. After a few hours of getting errors It took another incredibly long time to get past the BOT which was aggravating and no help whatsoever. Finally I managed to bypass the bot and speak to a real assistant. He was nice and eventually resolved the issue and agreed the instructions were so difficult it took him several attempts to find the correct download link that actually worked without the annoying failure errors. The email confirmation that I was auto charged for the software had no useful instructions on how to download it. I am also disappointed that TurboTax dropped the "Its Deductable" built in software.

I have used Turbo Tax for years. One common issue experienced is even though selecting "walk me through" it seems there are always details skipped over that I must revisit. HOWEVER, this is my only complaint and minimal in the larger scheme of tax preparation.

Consistent and reliable product; however, I don't like the fact that some screens "blow up" the magnification to appear huge compared to the general input screen. For example, the screen that let's me choose what to work on has normal size fonts/ magnification for pension, but when I select "edit" the pop up screens for pension have huge font/ magnification. This is very frustrating to deal with. Please fix this for the desktop software.

Asking for 1099-C without a way around it.. Had to go back and manually skip that screen. Accidentally added state and could not remove. Not even support person could remove. Prompt for Account info 3rd times after already validated. Can upload image using phone with online version but not available via desktop. But with images via phone it didn't capture corectly. very quirky this year!