For the first time ever, my return was rejected because of a "The Spouse did not enter a valid Identity Protection Personal Identification Number (IP PIN)." I went back and checked and it was there. What's the deal????? Just because I didn't pay the extra $60. for tax advice????

I efiled the 2025 federal and two state returns. All were accepted by the taxing agencies. Now I have to amend all three returns. TurboTax says I can't efile the state amended returns because they were submitted using TurboTax but not efiled. TurboTax is inaccurate, totally wrong. The return copies include the notices of acceptance. It is a big ordeal to have to mail three sets of dozens of redundant pages.

Been nothing but trouble. Tax return keeps getting rejected even though the information is correct. I've already paid to you efile it and now I have to print it all out and mail it. Gonna need a refund from Turbo Tax. I also did my son's taxes on here and they keep getting rejected too. Gonna need a refund for that efile that I can't do either. What a crock!

Process was great. I had a couple of different issues this year that were confusing to me. My only complaint was getting help from call center. First time, I had someone I could not understand. Second try, it routed me out of the call. Finally, last call was good and I got a very helpful person.

I had great difficulty getting the state return. The software would not download it. I tried a bunch of things recomended to cure this but none worked. I finally tried to manually download the state return software from your website, but this proved very difficult. The instructions bore no resemblance to what I was seeing. I finally got your AI assistant to give me a link to the download. It shouldn't be this hard

I have nothing positive to say about using Turbo Tax for taxes. i've been doing it for 30+ years. I only have one suggestion, make sure that the worksheets are integrated. It can be a little frustrating to have to go back to a previous year and find something that is in the system already. Not sure why the program can't do that. I does almost everything else. Very pleased overall!!

I've used Turbo Tax for years without too many software issues but found them extremely glitchy this year. I had one problem I spent 20 hours talking to TurboTax experts about. TurboTax started my 2025 return with me owing $523 before I entered a single piece of data. We found the source but even resolutions could not, did not find a solution. No matter what we tried, it kept repopulating a 5329 form and penalty. Deleting all the information from the form didn't work, removing/deleting the forms didn't work, overriding didn't work, recreating the form entirely with the correct information didn't work. So I found the solution on my own. I started over from scratch, didn't import at all, and had to recreate dozens of depreciation schedules and carryovers. It took days all because of a software glitch that wouldn't allow us to correct a problem.

i've used turbotax products for several years and have not had any issues. i plan to continue using the products in the future. there was a minor issue this year with the download of the required updates. the update froze and would stop the program. after a visit to the turbotax help pages, and manually downloading the update and installing, the problem was resolved. so just a minor issue.

I really hope that by next year, the integration of AI will allow me to simply place all my PDF documents into a single folder so that TurboTax can automatically populate the data and file my return. I found myself relying on Google Gemini quite a bit this year for assistance instead of using the built in TurboTax help features, and I am definitely looking for a much smoother reporting process next season. The most frustrating part of the current system is the manual entry required for RSU stocks. Even for tiny amounts like 0.012 shares or a single dollar in earnings, I still had to manually type in every single line item.

Updates are very late. No support when the software or payment with Intuit messes up. Just a typical company that has horrible customer service. Lots of upselling. Not happy with this company, but I'll give it one more chance to get some sort of customer service. Unbelievably difficult.