I download TurboTax and had all business and employee information loaded into the online portal but when I went to complete a W2 I kept getting a Box 5 is too small error. I was on the phone for 2 hours and 15 minutes and they tried to tell me it was an accountant error and we lost connection. I called back and actually had to do it on the desktop, which isn't as user friendly.

I found out that TurboTax 2025 was not compatible with Windows 10. After using a license code, I was not able, in my own to recover and reuse the license code. So, I called TurboTax Help. My license code issue was quickly resolved. I was able to continue on a new Windows 11 computer without incident.

Overall, a good experience for preparing 2025 returns.

great experience easy to use, well planned out flow

IT HELPED ME COMPLETE THE TAX RETURN. IT WAS VERY INFORMATIVED

Dawn was very good. She helped me on what I can not do.

I have used TurboTax for decades and it is easy and quick.

I wish Turbo Tax would not use AI generated help topics. The searching help via AI is horrible.

ChatGPT and ur done. i got better help from a bot online for free

HAVE USED FOR 20 PLUS YEARS. EASY AND RELIABLE. ALWAYS MY GO TO SOFTWARE