The software is excellent, easy to use and accurate. But the $45 fee to pay federal taxes from a state refund feels like a hidden charge and undermines an otherwise great experience.

Its annoying that this product will not work on Windows 10 even though I have used it for years on that computer. Who paid you to do that? Even Microsoft will service Windows 10 still (for a fee).

Generally, pretty good. I've used TT for 30 years or so. I always need to engage the help line at some point for most returns. I do several family members' fillings every year. Assistants are pretty universally helpful and courteous.

Turbotax is great. My only complaint is that I have to manually input partnership K1 data into Turbotax personal, even though Turbotax Business created the partnership K1. There should be a seamless option for Turbotax Personal to import a K1.

I encountered several questions that were confusing - mostly because they did not apply to me. But there were no instructions on how to bypass the 'not applicable' questions.

Had numerous issues which were difficult to troubleshoot. The product lack consistency from year to year (where it made sense) making it hard to zero in on a number of issues.

I like the product, but it always feels like I'm being scammed with the fees. Really unconscionable to charge $25 for state efile after just purchasing the state.

I always use Turbotax an never had a problem. Sometimes it can be a little confusing but probably because I read too fast. I always eventually get through it. Always good results.

Overall good. I wish it would do an overall roadmap explanation page and maybe a "what if" dummy file page to explore options (especially before end of tax year.

your calculations for IRA basis and how it affects conversions to ROTH are wrong. Your help was terrible and your program does NOT show the math. WHY are you not showing math calculations?? Worksheets do not substitute for showing your math.