Every year my taxes are rejected the first time. it is the same issue every year. Although I don't have children I qualify for a small EIC credit but this requires form 8862 and for some reason turbo tax doesn't automatically fill this form out and I have to go to "open form" , fill out manually, resubmit my taxes.

I did not engage an expert. I thought I did not need one given 30+ years using the program. Annual changes to the program can be a pain. Even then, I was able to find everything I needed. Being an ancient one, the nonuse of menus, navigating by icon or swipe drives me nuts. Do not eliminate menus please. Reporting is good.

TurboTax used to be very easy to use, but this time I experienced significant challenges with e-filing my tax return, due to the bug of Energy Efficient Commercial Buildings Deduction with a "0" entry by default. It blocked my e-filing for Federal filing and wasted almost my entire day to search online and finally got it resolved. Not sure how you guys can provide this kind of service to your loyal customers. Shame on you guys and I will consider finding an alternative for my future returns!

I have been using TurboTax for over 35 years. In past years I would rate the program 5 stars. However, the 2025 version did not work as well as prior years. 1. When trying to print a copy of the NJ 1040 estimated tax form, when I selected "Print" from the form's page of the form the program would the program printed a different form. I was able to work around the problem by selecting the form I wanted from the list of forms. 2. On most of the screens in the step-by-step portion of the program, I could not select the appropriate form. Instead I had to revert to the "Forms" and find the appropriate form myself. Prior years of the program rarely required me to do that. 3. The most annoying problem encountered was not being to use the shortcut or Ctrl-I to access the "Additional Information" screen. Most times I was able o access the "Additional Information" screen through the edit functions, but not always. Sometimes I had to exit and re-start the progam. 4. In the step-by-step process, I could not always edit the data entered for 1099INT, 1099DIV or 1099B. Even running the pogam as an administrator did not help. The edit icon did not appear on the screen. I had to exit the program, check of updates (most of time there were no updates) and restart the program and then the edit icon would appear.

I had a very difficult time getting Turbo Tax Home & Business to download. It took multiple attempts and changing my browser twice before I could get it to load. Once loaded it did not pickup my last year return from Turbo Tax. I had to enter all info not able to import not see prior years comparison. This years program did not seem as good as last year. I have been a Turbo Tax user for over 15 years. I found the 2025 to be the least friendly i have ever used.

I've used the PC version for many years. Now you are trying to sell the online subscription, but it does not include the ability to create more returns for different members of my household. So, the lower cost offered on the online version did not make sense for me.

Needs more explanation about what other aspects of your return may be affected if you opt to do something. Also needs better navigation within the app for those of us that jump around a bit. You currently have to go through so many screens to get to where you are trying to go. That feels clunky and antiquated.

having the side by side numbers from the previous year really helped me fill out this years return. It helps me consistently put the correct amounts in the correct sections. please keep providing this side by side. this is part of the reason why I keep using turbo tax year over year.

Your Easy Guide and system do not handle 1099-K1 and Foreign Tax credit correctly. Information does not pass through as expected. As a result, there are errors that need to be manually corrected. Very irritating. Please get your development team to improve the product, or you will lose me as a customer.

I have used Turbo Tax for almost 2 decades. I've had issues in the past but this year was AWFUL! I reviewed the forms and the information was accurate. Tried to efile but couldn't because of errors with dependent worksheets. Tried several times to fix it but still couldn't efile. Deleted 2 dependents and re-entered information. Turbo Tax created Education worksheets WITH EXPENSES for my kids that didn't have expenses. Had to get help online. Apparently it's a big problem with the software. Took me 4 hours to efile. Ridiculous.