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Customer reviews for Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask for
Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask
4.5 out of 5 stars
stars
226 ratings214 reviews
  1. 5 stars74% (167)
  2. 4 stars12% (28)
  3. 3 stars6% (14)
  4. 2 stars5% (11)
  5. 1 star3% (6)

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Showing 31-40 of 214 reviews
Apr 30, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Not For Me

I am returning this after 6 days of trying it. While I think the light therapy is working well, the cryo portion of this model is a problem for me. The cryo pads are downright painful -- even with the cold setting turned OFF! So after a few days of feeling like the lowest coldness setting was too much, I went a few days with the setting off completely. So I figure, why get a model with a cryo feature if I'm never going to use that feature? Now I've gone a few days using it without the coldness turned on, but I'm realizing its the entire cryo pad portion of the mask that is the problem. It is painful to have on my face. It feels like an elephant is standing on my sinuses and delicate under eye area, whether I'm sitting upright or laying down. I even tried running the lights cycle while holding the mask just off my face with my hands, but this is where I'm ready to give up and return the entire thing. Something that costs this much money shouldn't require me to alter how i have to use it. This design is just NOT IT. It is too heavy, too bulky, the cryo pads cover half my cheeks and HURT, and even the lowest coldness setting is painful on my face and skin. Also, the cryo pads covering so much of my cheeks means that entire area is NOT getting the lights, which defeats the purpose of a light mask entirely. I'll go out and get a different brand from somewhere else.

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reply from SharkNinja Product Expert

Hi there,<br /><br />Thank you for your feedback. We’re truly disappointed to hear about your experience with the CryoGlow, especially the discomfort you described while using the cryo pads. This isn’t our usual standard, we understand how upsetting and frustrating this must have been, and we appreciate you taking the time to share such detailed feedback. If you still have the unit, we’d really like the opportunity to help and review this further with you. Please contact our Shark Beauty customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can provide additional support and discuss next steps.<br /><br />Kind Regards,<br />Shark Beauty

Mar 6, 2026
Reviewer name: Rmh835
4 out of 5 stars
4 out of 5 stars review

Fantastic mask minus cooling eye pads

Pros: - short anti aging program of 6 min - nice screen with time remaining - red, infrared, and blue light all in one mask - lots of high quality lights -comfortable Cons - wish there wasn’t the cooling eye pads (this is where my biggest problem area is and no red light is able to penetrate there since the pads are in the way. Almost bought a different mask bc of this) (depuffing with cooling is only temporary) Overall, great product. Feels like a luxury experience. Jus huge set back is the cooling eye pads

Review from sharkninja.com
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Apr 26, 2026
Reviewer name: LizA
5 out of 5 stars
5 out of 5 stars review

Shark Cyro Glow LED mask

You don't need to go to an spa to help out your skin, when you have this magical mask, with three LED lights, to help with skin texture, acne, and skin routine maintenance. It's pretty easy to wear, few minutes a day and you get instant glow. It's recargable and comes with eye cooling pads.

Review from influenster.com
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May 11, 2026
Reviewer name: KristenL
5 out of 5 stars
5 out of 5 stars review

Easy to use

Been using this mask for a week and loving it so far. It fits comfortably and is easy to adjust. The remote and controls are extremely user friendly, and so far the charge has lasted for an entire week's worth of use! I love the combo of red and blue light for both aging treatments as well as skin clearing.

Review from influenster.com
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Mar 9, 2025
Reviewer name: AlysonB
1 out of 5 stars
1 out of 5 stars review

Not for me

1. Cord is short. So charging will take place on your floor. 2. The eye “pads” are not pads. They are hard like a rock. Left side actually bruises my orbital bone during treatment. Can't lie down either because weight of mask makes it worse. Very painful. 3. The blue light skin clearing program. Program is eight minutes long, but the blue light only stays on for about two minutes. The rest of the time it's red. Returning. Going with a more expensive brand.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Thank you for your feedback! The charging stand can be a great way to conveniently store and charge your CryoGlow at the same time. Additionally, we recommend trying the clip-on chill pads, as they may provide a better fit for your needs. In reference to the blue light, we've worked closely with aestheticians and medical professionals to curate the most effective modes for the CryoGlow treatments. The effectiveness of each mode is a combination of the dose of light (the power and amount of time it is on) and the wavelength (visible color). In Skin Clearing the blue light is actually on for just over 4 mins, first in combination with Infra-red light (appearing blue) then with red light (appearing pink), this blue light dose was optimized to be enough to kill the bacteria on the skin surface, but limited to ensure it could not cause any increase in pigmentation. The reason the Red and Infra-red light is also used in this mode is to help with other aspects of acne or blemish treatment. Red & Infra-red light can help to reduce inflammation of blemishes and are proven to accelerate wound healing, both of these actions will help with having clear blemish free skin sooner. If you require further assistance with your CryoGlow, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean

Mar 26, 2026
Reviewer name: WanderWoman
4 out of 5 stars
4 out of 5 stars review

Great mask!

Great item, however we returned the one as got at Sam's after discovering it didn't come with the charging stand as pictured. Ended up buying directly from Shark and got one with the stand and after a discount code, got it for cheaper with a stand than as had paid at Sam's for one without the stand.

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May 21, 2026
Reviewer name: KelseyB
5 out of 5 stars
5 out of 5 stars review

Comfortable, quick treatments that genuinely improve my skin and help heal break it fast

I've been using this product for a few months now and it's really been easy to stay consistent with because it's so comfortable to wear. The treatments are short under 10 minutes, which makes it easy to fit into my routine. I've noticed a big improvement in the overall look of my skin and it's also helped clear up acne and Hill active breakouts faster. I thought the price was a bit steep at first, but honestly, it's been worth it. The cooling gels are incredible and feel amazing. Sometimes I'll even wear it for the eye treatment to wake up in the morning without doing a full session.

Review from influenster.com
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Jan 30, 2026
Reviewer name: Ale B.
1 out of 5 stars
1 out of 5 stars review

Wanted to love it but I'm disappointed...

I wanted to like it so bad but to be honest I've had it for a few weeks and it's not what I expected. This mask is getting a lot of advertisement on social media and I was like, let me try it. I have some wrinkles and imperfections on my skin that I wanted to target. It's been a few weeks of consistent every day use and I see no change. I have mild rosaceas and it actually irritated my skin when I first started using it and had to stop for a few days, to then "get back on track". Also, the eye patches feel nice but I wish that I was also getting treatment with the light on my under-eyes, but it's covered by the eyes patches and when I try to pull it away to get some under-eye light coverage, the mask has some kind of sensor that makes the lights dim. For the price I dont think it's worth it to be honest. I'm dissapointed cause I really like shark products and I wanted to like this, but it was no the case for me.

Review from sharkninja.com
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reply from SharkNinja

Hi Ale, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with the mask did not meet your expectations. We understand how disappointing this must be, especially after hoping to address wrinkles, skin concerns, and mild rosacea. We also appreciate you sharing your concerns about skin irritation, the lack of visible results, and the limitations you experienced with the eye patches and light coverage. Please know that we value this feedback, and we will be passing your comments along to our product team for further review. LED masks can help reduce inflammation, which may support the management of skin redness associated with rosacea; however, we always recommend consulting a medical professional before using LED treatments, especially for sensitive skin. If you would like us to look into this further or provide additional support, please contact us through the link below so our team can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Shark Beauty

Jun 23, 2026
Reviewer name: DianaS
5 out of 5 stars
5 out of 5 stars review

Good led mask

This led mask is very well made. It is lightweight and is easy to wear on the go since it is not plug in. I used it for a month now and I already see results. My redness is less visible. I recommend this mask!

Review from influenster.com
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Jun 18, 2026
Reviewer name: PhilN
5 out of 5 stars
5 out of 5 stars review

Best home item ever

This is the best purchased I've made In the last 5 years. My skin looks amazing after couple weeks and it's so Relaxing and now Part of My evening routine.

Review from influenster.com
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