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Customer reviews for Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask for
Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask
4.5 out of 5 stars
stars198 ratings190 reviews
  1. 5 stars73% (145)
  2. 4 stars13% (26)
  3. 3 stars7% (13)
  4. 2 stars5% (10)
  5. 1 star2% (4)

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Showing 1-10 of 190 reviews
Feb 13, 2026
Khue
5 out of 5 stars review

Liking the cooling features and only having to use for 8min per session. Will update in a few weeks if I notice any skins benefits. The mask came with change stand/dock

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Jun 7, 2026
Lori
5 out of 5 stars review

Verified Purchase

splurge on this!

so far its a great mask. love the eye cooling feature

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Jan 31, 2026
LISA
5 out of 5 stars review

Easy to use

I’ve only used it for a few weeks. I don’t notice any change if any. I will update after a few months. This device does include the charging dock which is a nice addition.

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Jan 15, 2026
MARY
5 out of 5 stars review

The Best

Pricey but has improved my skin. I havent had a break out and if I get a pimple it disappears right away! Worth every penny!

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May 21, 2026
KelseyB
5 out of 5 stars review

Comfortable, quick treatments that genuinely improve my skin and help heal break it fast

I’ve been using this product for a few months now and it’s really been easy to stay consistent with because it’s so comfortable to wear. The treatments are short under 10 minutes, which makes it easy to fit into my routine. I’ve noticed a big improvement in the overall look of my skin and it’s also helped clear up acne and Hill active breakouts faster. I thought the price was a bit steep at first, but honestly, it’s been worth it. The cooling gels are incredible and feel amazing. Sometimes I’ll even wear it for the eye treatment to wake up in the morning without doing a full session.

Review from influenster.com
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May 12, 2026
AngelG
5 out of 5 stars review

Mask up now to show off later!

Love the ninja CryoGlow! It was a gift for my fiancé and I ended up using it for under eye treatment. You really notice a difference. Easy to use display and you can use it anywhere as its wireless. No maintainence. So easy a caveman can use it... and probably should lol.

Review from influenster.com
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Mar 26, 2026
WanderWoman
4 out of 5 stars review

Great mask!

Great item, however we returned the one as got at Sam’s after discovering it didn’t come with the charging stand as pictured. Ended up buying directly from Shark and got one with the stand and after a discount code, got it for cheaper with a stand than as had paid at Sam’s for one without the stand.

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Jan 10, 2026
Elliot
4 out of 5 stars review

Does not come with the charging stand

Love the mask, but I wish it came with the charging stand that is shown in the second pic. Info states it only comes with the USB plug in. The stand is so handy for charging. I’d like to order for my daughter, but looking for one that includes the charging stand.

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Jan 18, 2026
Kimberly
3 out of 5 stars review

Do not get is advertised!

January sales add shows it comes with 20.00 Sam’s cash and also comes with docking charging station but no docking station called customer service no help at all!!

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reply from SharkNinja Product Expert

Hello Kimberly, thank you for sharing your feedback. We’re very sorry to hear about the confusion regarding the January sale promotion and the missing docking/charging station. That’s definitely not the experience we want you to have. Since you didn’t receive the support you needed when contacting customer service, we’d love the opportunity to make this right. Please reach out with your order details so we can look into the promotion and ensure you receive everything that was promised. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Beauty

Apr 30, 2026
anonymous
1 out of 5 stars review

Not For Me

I am returning this after 6 days of trying it. While I think the light therapy is working well, the cryo portion of this model is a problem for me. The cryo pads are downright painful -- even with the cold setting turned OFF! So after a few days of feeling like the lowest coldness setting was too much, I went a few days with the setting off completely. So I figure, why get a model with a cryo feature if I'm never going to use that feature? Now I've gone a few days using it without the coldness turned on, but I'm realizing its the entire cryo pad portion of the mask that is the problem. It is painful to have on my face. It feels like an elephant is standing on my sinuses and delicate under eye area, whether I'm sitting upright or laying down. I even tried running the lights cycle while holding the mask just off my face with my hands, but this is where I'm ready to give up and return the entire thing. Something that costs this much money shouldn't require me to alter how i have to use it. This design is just NOT IT. It is too heavy, too bulky, the cryo pads cover half my cheeks and HURT, and even the lowest coldness setting is painful on my face and skin. Also, the cryo pads covering so much of my cheeks means that entire area is NOT getting the lights, which defeats the purpose of a light mask entirely. I'll go out and get a different brand from somewhere else.

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reply from SharkNinja Product Expert

Hi there,<br /><br />Thank you for your feedback. We’re truly disappointed to hear about your experience with the CryoGlow, especially the discomfort you described while using the cryo pads. This isn’t our usual standard, we understand how upsetting and frustrating this must have been, and we appreciate you taking the time to share such detailed feedback. If you still have the unit, we’d really like the opportunity to help and review this further with you. Please contact our Shark Beauty customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can provide additional support and discuss next steps.<br /><br />Kind Regards,<br />Shark Beauty