Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask for
Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask
4.5 out of 5 stars
stars
226 ratings214 reviews
  1. 5 stars74% (167)
  2. 4 stars12% (28)
  3. 3 stars6% (14)
  4. 2 stars5% (11)
  5. 1 star3% (6)

Member photos

Sort by |
Showing 1-10 of 214 reviews
Aug 5, 2026
Reviewer name: Kasey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Shark CryoGlow

Love the spa like treatments that you can do at your convenience in your own home. And the “chill pads” for your eyes are fabulous. You can do 2 anti-aging treatments in 10 minutes. Perfect!

Helpful?0RVG4M1Q7LA618238411755
Jun 7, 2026
Reviewer name: Lori
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

splurge on this!

so far its a great mask. love the eye cooling feature

Helpful?0RVG4M1Q7LA618238411755
Feb 13, 2026
Reviewer name: Khue
5 out of 5 stars
5 out of 5 stars review

Liking the cooling features and only having to use for 8min per session. Will update in a few weeks if I notice any skins benefits. The mask came with change stand/dock

Helpful?0RVG4M1Q7LA618238411755
Jan 31, 2026
Reviewer name: LISA
5 out of 5 stars
5 out of 5 stars review

Easy to use

I’ve only used it for a few weeks. I don’t notice any change if any. I will update after a few months. This device does include the charging dock which is a nice addition.

Helpful?0RVG4M1Q7LA618238411755
Sep 12, 2026
Reviewer name: LouisaC
5 out of 5 stars
5 out of 5 stars review

Great tool for fighting aging

This mask is making a difference to the appearance of fine lines and wrinkles on my face. I have been using the better aging setting. I like how it tells you how many sessions have been completed, it helps to keep up with using it daily. The blemish control setting is not good for my skin and brings me out in rashes sometimes. The eye cooling feature that’s built in is great for helping with puffy eyes however I can only tolerate it on the first setting. Anything higher and I get freeze burns under my eyes. Overall it’s a great tool in fighting aging and feels like a treat for the 6 minutes I wear it daily.

Review from influenster.com
Helpful?0RVG4M1Q7LA618238411755
Aug 6, 2026
Reviewer name: JasminB
5 out of 5 stars
5 out of 5 stars review

Effective!

The Shark CryoGlow under-eye cooling + LED face mask is a must have! I had had this face mask now for 7 months and I just love it! I have noticed visible results, my skin is brighter, clearer and dark spots reduced. The under eye cooling is lovely and feels so nice, helps with puffy under eyes. It’s easy to charge and the charge holds well. It comes with a lovely dust bag, to store the mask in, when not in use, so protects it well. I am so pleased with this mask, it’s a staple in my skin care routine!

Review from influenster.com
Helpful?0RVG4M1Q7LA618238411755
Mar 26, 2026
Reviewer name: WanderWoman
4 out of 5 stars
4 out of 5 stars review

Great mask!

Great item, however we returned the one as got at Sam’s after discovering it didn’t come with the charging stand as pictured. Ended up buying directly from Shark and got one with the stand and after a discount code, got it for cheaper with a stand than as had paid at Sam’s for one without the stand.

Helpful?0RVG4M1Q7LA618238411755
Jan 10, 2026
Reviewer name: Elliot
4 out of 5 stars
4 out of 5 stars review

Does not come with the charging stand

Love the mask, but I wish it came with the charging stand that is shown in the second pic. Info states it only comes with the USB plug in. The stand is so handy for charging. I’d like to order for my daughter, but looking for one that includes the charging stand.

Helpful?0RVG4M1Q7LA618238411755
Jan 18, 2026
Reviewer name: Kimberly
3 out of 5 stars
3 out of 5 stars review

Do not get is advertised!

January sales add shows it comes with 20.00 Sam’s cash and also comes with docking charging station but no docking station called customer service no help at all!!

Helpful?0RVG4M1Q7LA618238411755
reply from SharkNinja Product Expert

Hello Kimberly, thank you for sharing your feedback. We’re very sorry to hear about the confusion regarding the January sale promotion and the missing docking/charging station. That’s definitely not the experience we want you to have. Since you didn’t receive the support you needed when contacting customer service, we’d love the opportunity to make this right. Please reach out with your order details so we can look into the promotion and ensure you receive everything that was promised. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Beauty

Apr 30, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Not For Me

I am returning this after 6 days of trying it. While I think the light therapy is working well, the cryo portion of this model is a problem for me. The cryo pads are downright painful -- even with the cold setting turned OFF! So after a few days of feeling like the lowest coldness setting was too much, I went a few days with the setting off completely. So I figure, why get a model with a cryo feature if I'm never going to use that feature? Now I've gone a few days using it without the coldness turned on, but I'm realizing its the entire cryo pad portion of the mask that is the problem. It is painful to have on my face. It feels like an elephant is standing on my sinuses and delicate under eye area, whether I'm sitting upright or laying down. I even tried running the lights cycle while holding the mask just off my face with my hands, but this is where I'm ready to give up and return the entire thing. Something that costs this much money shouldn't require me to alter how i have to use it. This design is just NOT IT. It is too heavy, too bulky, the cryo pads cover half my cheeks and HURT, and even the lowest coldness setting is painful on my face and skin. Also, the cryo pads covering so much of my cheeks means that entire area is NOT getting the lights, which defeats the purpose of a light mask entirely. I'll go out and get a different brand from somewhere else.

Helpful?0RVG4M1Q7LA618238411755
reply from SharkNinja Product Expert

Hi there,<br /><br />Thank you for your feedback. We’re truly disappointed to hear about your experience with the CryoGlow, especially the discomfort you described while using the cryo pads. This isn’t our usual standard, we understand how upsetting and frustrating this must have been, and we appreciate you taking the time to share such detailed feedback. If you still have the unit, we’d really like the opportunity to help and review this further with you. Please contact our Shark Beauty customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can provide additional support and discuss next steps.<br /><br />Kind Regards,<br />Shark Beauty