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Customer reviews for Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask for
Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask
4.5 out of 5 stars
stars
220 ratings209 reviews
  1. 5 stars74% (163)
  2. 4 stars13% (28)
  3. 3 stars6% (14)
  4. 2 stars5% (10)
  5. 1 star2% (5)

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Showing 1-10 of 209 reviews
Jun 7, 2026
Lori
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

splurge on this!

so far its a great mask. love the eye cooling feature

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Aug 5, 2026
Kasey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Shark CryoGlow

Love the spa like treatments that you can do at your convenience in your own home. And the “chill pads” for your eyes are fabulous. You can do 2 anti-aging treatments in 10 minutes. Perfect!

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Jul 24, 2026
AnnaR
5 out of 5 stars
5 out of 5 stars review

Best beauty splurge

I have used this mask 100+ times since purchase and I absolutely love it. It's super sturdy and seems to hold up well despite daily use. The set up was easy and the mask stays on no what what position I'm in whether lying down or standing/sitting. My skin texture and acne look better too.

Review from influenster.com
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Aug 6, 2026
JasminB
5 out of 5 stars
5 out of 5 stars review

Effective!

The Shark CryoGlow under-eye cooling + LED face mask is a must have! I had had this face mask now for 7 months and I just love it! I have noticed visible results, my skin is brighter, clearer and dark spots reduced. The under eye cooling is lovely and feels so nice, helps with puffy under eyes. It's easy to charge and the charge holds well. It comes with a lovely dust bag, to store the mask in, when not in use, so protects it well. I am so pleased with this mask, it's a staple in my skin care routine!

Review from influenster.com
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Jun 12, 2026
Worthy
5 out of 5 stars
5 out of 5 stars review

Results

Is it bulky, yes, however I will say this i have both the omnilux and Shark. I used the shark for a month, and I've been using the omnilux for 2 wks so far Ive noticed my results with the shark were apparent on day 5. I rate the shark a full solid 10, rhe Omnilux not so much.

Review from sharkninja.com
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Jul 5, 2026
KatherineP
5 out of 5 stars
5 out of 5 stars review

A great product but just remember the cooling pads block the red light from getting under your eyes.

As a black woman im always looking for skincare that supports healthy glowing skin without irritation or hyperpigmentation. Consistency is key. I've incorporated this mask into my routine and have been using it since November. My skin looks brighter, feels smoother and my complexion looks more even. The only downside to the mask is a little heavy and the cooling pads block the light from getting to the undereye area. Other than that I was impressed by the mask. I love that it has different routines you can choose from skin sustain, anti-aging, skin clearing, and undereye cooling only. It also keeps track of how many sessions you've completed. Battery life is pretty good. I'm able to use it about 6 times on one charge. If you're looking for a device that will leave you skin looking healthy, radiant and cared for I definitely recommend the Shark Cryo Glow mask.

Review from influenster.com
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Jul 1, 2026
DianaA
5 out of 5 stars
5 out of 5 stars review

Self Care Staple

I've been using this mask consistently, and I really think consistency is key here to seeing results. It's not one of those products that works overnight, but if you stick with it, it's absolutely worth it. I've noticed my skin is looking brighter, smoother, and overall healthier. My favorite feature has to be the cooling under eye pads. They feel incredible and genuinely help de puff my eyes, especially in the morning. It's such a nice bonus that makes the mask feel more like a self care ritual instead of just another skincare step. I also love how lightweight it is and how it covers the entire face. This was important to me when narrowing down my decision. So many of these masks leave parts of the face uncovered, but this one gives great full face coverage. If I had to mention one small drawback, it's that the cooling function is a little louder than I expected but only while it's running. That said, it only lasts a few minutes, and it doesn't bother me nearly enough to take away a star because the results and overall experience make up for it. Overall, I've been really impressed with this mask. If you're willing to be consistent, I think it's an excellent investment in your self care routine!

Review from influenster.com
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Jul 23, 2026
CharlotteV
4 out of 5 stars
4 out of 5 stars review

Comfortable and promising

I've been using the mask for three months now and really like it. I think it has improved my breakouts. I use both the skin clearing and anti aging routines most days; each one takes only a few minutes and my whole routine is less than 15 minutes daily. I only rarely use the undereye cooling function. Without the undereye cooling and the fan running, the device makes no sound and the battery lasts several weeks on one charge. The cooling function activated the fan, which makes some noise although I can still watch TV, and considerably lowers the battery life. The cooling is really nice on hot days though! It is a slight concern that the cooling pads stop the LED light from reaching the undereye area. I can't confidently say that the mask has significant anti-aging effects, though I am hopeful. I am in my late thirties and have only beginning wrinkles, so I got the mask to help slow the process. I am sure any results would be very subtle and require consistent use over time.

Review from influenster.com
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Jan 18, 2026
Kimberly
3 out of 5 stars
3 out of 5 stars review

Do not get is advertised!

January sales add shows it comes with 20.00 Sam’s cash and also comes with docking charging station but no docking station called customer service no help at all!!

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reply from SharkNinja Product Expert

Hello Kimberly, thank you for sharing your feedback. We’re very sorry to hear about the confusion regarding the January sale promotion and the missing docking/charging station. That’s definitely not the experience we want you to have. Since you didn’t receive the support you needed when contacting customer service, we’d love the opportunity to make this right. Please reach out with your order details so we can look into the promotion and ensure you receive everything that was promised. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Beauty

Jul 18, 2026
Loom
1 out of 5 stars
1 out of 5 stars review

Very disappointed

I received this as a gift for Mother's Day. I have used it every night as instructed. I have noticed zero difference. This mask has serious design flaws. The eye pads are so big you get little to no exposure between the eyes or above the eyebrows. The weight of the mask is a little bothersome but doable and the cooling things that go under the eyes are uncomfortable if you have a small face with high cheek bones. This is my first Shark product I regret.

Review from sharkninja.com
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reply from SharkNinja US

Hi there, Thank you for taking the time to share your feedback. We're sorry to hear that the CryoGlow LED Face Mask has not met your expectations and that you found the fit and design uncomfortable. We understand how disappointing it can be when you use a product consistently and don't see the results you were hoping for. For best results, we recommend using the same LED treatment routine daily for a minimum of 8 weeks, as results can vary depending on your individual skin condition and treatment goals. Some users may require more than 8 weeks of consistent use before noticing visible improvements. Once the desired results are achieved, the Skin Sustain mode can be used daily to help maintain them. Should you feel the usage and treatment do not align with the product specifications, please do not hesitate to contact us using the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Beauty