Hi there, Thank you so much for your thoughtful and detailed feedback. We’re glad to hear you loved the mask’s design, straps, and the instant benefits of the cryo function. We’re truly sorry it didn’t meet your long-term skincare goals. You’ve raised an excellent point about the red light therapy being blocked under the eyes, and we appreciate your suggestion for a version without the cryo function in that area. Feedback like yours helps us innovate and improve, and we’ve shared your comments directly with our product development team. We hope you’ll give our products another try in the future. Warm regards, Shark Beauty US

Hi there, Thank you for sharing your experience. We’re truly saddened to hear that your CryoGlow device stopped working after just a few months of use. We understand how disappointing this must be, especially after doing your research and choosing Shark based on past positive experiences. The CryoGlow was designed to deliver consistent performance and cooling benefits, so it’s concerning to hear that the device is losing charge and shutting off prematurely. We appreciate you trying all the troubleshooting steps, and we’d love the opportunity to make this right. Please reach out to our Customer Care team at 1-855-427-5127 so we can assist you further. Your feedback is incredibly valuable and helps us ensure our products live up to the Shark name you’ve come to trust. Thank you again for bringing this to our attention, we’re here to help. Warm regards, Shark Beauty US

Hi Naomi, Thank you for taking the time to leave a review. We’re devastated to hear about the issues you’re experiencing with your Shark CryoGlow Mask. It’s understandable how frustrating it must be to have the light randomly dim and need to tap or adjust the mask to get it working properly especially after originally loving it. That’s definitely not the experience we want for you. We appreciate you sharing this feedback, and we’ll be sure to pass it along to the appropriate internal teams. In the meantime, we recommend reviewing the troubleshooting steps in our self‑help guide here: https://support.sharkninja.com/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Troubleshooting-Guide If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team. We’re here to help make things right. Kind regards, Shark Beauty.

Hi there,\nThank you so much for your feedback. We really appreciate you taking the time to share your experience with the Cryo Glow Mask. We're sorry to hear it didn’t meet your expectations when it comes to targeting the jawline and neck area. That’s incredibly helpful insight, and we understand how important those areas are in a skincare routine.\nYour suggestion for a mask that better addresses the lower face and neck is a great one, and we’ve shared it with our product development team. We’re always looking for ways to improve and innovate based on real user experiences like yours.\nThanks again for your honesty and for being part of the Shark Beauty community. If you have any other thoughts or ideas, we’d love to hear them!\n\nWarmly,\nShark Beauty US

Hello Remy, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with the battery life on your Shark CryoGlow. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your CryoGlow. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127. Kind regards, Shark Clean