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Customer reviews for Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask for
Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask
4.5 out of 5 stars
stars
212 ratings202 reviews
  1. 5 stars75% (158)
  2. 4 stars12% (26)
  3. 3 stars7% (14)
  4. 2 stars5% (10)
  5. 1 star2% (4)

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Showing 21-30 of 202 reviews
May 21, 2026
KelseyB
5 out of 5 stars review

Comfortable, quick treatments that genuinely improve my skin and help heal break it fast

I've been using this product for a few months now and it's really been easy to stay consistent with because it's so comfortable to wear. The treatments are short under 10 minutes, which makes it easy to fit into my routine. I've noticed a big improvement in the overall look of my skin and it's also helped clear up acne and Hill active breakouts faster. I thought the price was a bit steep at first, but honestly, it's been worth it. The cooling gels are incredible and feel amazing. Sometimes I'll even wear it for the eye treatment to wake up in the morning without doing a full session.

Review from influenster.com
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May 12, 2026
PatriciaI
5 out of 5 stars review

With consistency you'll see good results

I wasn't expecting to love the Shark CryoGlow Mask as much as I do, but it has honestly become one of my favorite parts of my nighttime routine. It makes my skincare feel so much more elevated and relaxing, almost like having an at-home spa moment. What really impressed me is how comfortable and easy it is to use compared to other LED masks I've tried. The cooling under-eye feature feels AMAZING, especially when my face looks tired or puffy after a long day. My skin looks calmer, more refreshed and noticeably glowier when I use it consistently. I also love that I can just put it on while relaxing in bed or watching something. It turns skincare into a self-care moment instead of feeling like a chore. Definitely one of those beauty devices that actually feels worth incorporating into my routine.

Review from influenster.com
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May 12, 2026
AngelG
5 out of 5 stars review

Mask up now to show off later!

Love the ninja CryoGlow! It was a gift for my fiancé and I ended up using it for under eye treatment. You really notice a difference. Easy to use display and you can use it anywhere as its wireless. No maintainence. So easy a caveman can use it... and probably should lol.

Review from influenster.com
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May 9, 2026
CorieC
5 out of 5 stars review

Shark Red Light Mask

I have been using Shark's CryoGlow Face Mask for over a month now and I am already seeing results with my skin. My red spots and breakouts are clearing up and overall feels more radiant. I have been using the Skin Clearing setting nightly, which lasts about 8 minutes and is designed for acne prone skin, treating with blue and red light. I love using the under eye cooling at a level 2-3. This device is super easy to incorporate into your skin care routine because each infrared routine is less than 10 minutes and it's a great way to unwind at the end of the day. I also love that you can use the under eye cooling setting on its own. The battery life is overall not bad, but it does take a long time to recharge it when it's super low. I do wish there was an app that connected to your device to track routines and progress. Overall, I'm super happy with my purchase of this Shark device and I can't wait to see where my skin is at by month 2!

Review from influenster.com
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Jun 18, 2026
PhilN
5 out of 5 stars review

Best home item ever

This is the best purchased I've made In the last 5 years. My skin looks amazing after couple weeks and it's so Relaxing and now Part of My evening routine.

Review from influenster.com
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Mar 6, 2026
Rmh835
4 out of 5 stars review

Fantastic mask minus cooling eye pads

Pros: - short anti aging program of 6 min - nice screen with time remaining - red, infrared, and blue light all in one mask - lots of high quality lights -comfortable Cons - wish there wasn’t the cooling eye pads (this is where my biggest problem area is and no red light is able to penetrate there since the pads are in the way. Almost bought a different mask bc of this) (depuffing with cooling is only temporary) Overall, great product. Feels like a luxury experience. Jus huge set back is the cooling eye pads

Review from sharkninja.com
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Mar 9, 2025
AlysonB
1 out of 5 stars review

Not for me

1. Cord is short. So charging will take place on your floor. 2. The eye “pads” are not pads. They are hard like a rock. Left side actually bruises my orbital bone during treatment. Can't lie down either because weight of mask makes it worse. Very painful. 3. The blue light skin clearing program. Program is eight minutes long, but the blue light only stays on for about two minutes. The rest of the time it's red. Returning. Going with a more expensive brand.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. Thank you for your feedback! The charging stand can be a great way to conveniently store and charge your CryoGlow at the same time. Additionally, we recommend trying the clip-on chill pads, as they may provide a better fit for your needs. In reference to the blue light, we've worked closely with aestheticians and medical professionals to curate the most effective modes for the CryoGlow treatments. The effectiveness of each mode is a combination of the dose of light (the power and amount of time it is on) and the wavelength (visible color). In Skin Clearing the blue light is actually on for just over 4 mins, first in combination with Infra-red light (appearing blue) then with red light (appearing pink), this blue light dose was optimized to be enough to kill the bacteria on the skin surface, but limited to ensure it could not cause any increase in pigmentation. The reason the Red and Infra-red light is also used in this mode is to help with other aspects of acne or blemish treatment. Red & Infra-red light can help to reduce inflammation of blemishes and are proven to accelerate wound healing, both of these actions will help with having clear blemish free skin sooner. If you require further assistance with your CryoGlow, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean

Jan 10, 2026
Elliot
4 out of 5 stars review

Does not come with the charging stand

Love the mask, but I wish it came with the charging stand that is shown in the second pic. Info states it only comes with the USB plug in. The stand is so handy for charging. I'd like to order for my daughter, but looking for one that includes the charging stand.

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Jan 30, 2026
Ale B.
1 out of 5 stars review

Wanted to love it but I'm disappointed...

I wanted to like it so bad but to be honest I've had it for a few weeks and it's not what I expected. This mask is getting a lot of advertisement on social media and I was like, let me try it. I have some wrinkles and imperfections on my skin that I wanted to target. It's been a few weeks of consistent every day use and I see no change. I have mild rosaceas and it actually irritated my skin when I first started using it and had to stop for a few days, to then "get back on track". Also, the eye patches feel nice but I wish that I was also getting treatment with the light on my under-eyes, but it's covered by the eyes patches and when I try to pull it away to get some under-eye light coverage, the mask has some kind of sensor that makes the lights dim. For the price I dont think it's worth it to be honest. I'm dissapointed cause I really like shark products and I wanted to like this, but it was no the case for me.

Review from sharkninja.com
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reply from SharkNinja

Hi Ale, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with the mask did not meet your expectations. We understand how disappointing this must be, especially after hoping to address wrinkles, skin concerns, and mild rosacea. We also appreciate you sharing your concerns about skin irritation, the lack of visible results, and the limitations you experienced with the eye patches and light coverage. Please know that we value this feedback, and we will be passing your comments along to our product team for further review. LED masks can help reduce inflammation, which may support the management of skin redness associated with rosacea; however, we always recommend consulting a medical professional before using LED treatments, especially for sensitive skin. If you would like us to look into this further or provide additional support, please contact us through the link below so our team can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Shark Beauty

Mar 28, 2026
JYan
3 out of 5 stars review

Does not fit my face

Does not fit my face well. I am Asian and face is relatively flat. The eye pad does not sit under my eyes but lower. Not sure if that impacts the effectiveness. Will find out after using it for a while.

Review from sharkninja.com
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reply from Sharkninja

Hi there, Thank you for sharing this with us. We understand how discouraging it can be when a product doesn’t sit quite right, and we appreciate you taking the time to let us know. To help improve the fit, try slipping the mask on first and then adjusting the straps; use the buckles on the back strap to tighten or loosen the fit by sliding them closer together or farther apart until it feels comfortable and isn’t covering your ears. Then adjust the top strap to move the mask up or down so the eye pads sit in the correct position, aiming for the mask to rest centered on your head. We’ve included a link below with more detailed information on getting started and using the mask. https://support.sharkninja.com/en-CA/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Getting-Started-with-your-CryoGlow-ca Kind Regards, Shark Beauty.