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Customer reviews for Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask for
Shark CryoGlow Under-Eye Cooling + LED Anti-Aging & Skin Clearing Face Mask
4.5 out of 5 stars
stars189 ratings184 reviews
  1. 5 stars73% (138)
  2. 4 stars13% (25)
  3. 3 stars6% (12)
  4. 2 stars5% (10)
  5. 1 star2% (4)

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Showing 11-20 of 184 reviews
May 12, 2026
AngelG
5 out of 5 stars review

Mask up now to show off later!

Love the ninja CryoGlow! It was a gift for my fiancé and I ended up using it for under eye treatment. You really notice a difference. Easy to use display and you can use it anywhere as its wireless. No maintainence. So easy a caveman can use it... and probably should lol.

Review from influenster.com
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May 9, 2026
CorieC
5 out of 5 stars review

Shark Red Light Mask

I have been using Shark's CryoGlow Face Mask for over a month now and I am already seeing results with my skin. My red spots and breakouts are clearing up and overall feels more radiant. I have been using the Skin Clearing setting nightly, which lasts about 8 minutes and is designed for acne prone skin, treating with blue and red light. I love using the under eye cooling at a level 2-3. This device is super easy to incorporate into your skin care routine because each infrared routine is less than 10 minutes and it's a great way to unwind at the end of the day. I also love that you can use the under eye cooling setting on its own. The battery life is overall not bad, but it does take a long time to recharge it when it's super low. I do wish there was an app that connected to your device to track routines and progress. Overall, I'm super happy with my purchase of this Shark device and I can't wait to see where my skin is at by month 2!

Review from influenster.com
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May 11, 2026
KristenL
5 out of 5 stars review

Easy to use

Been using this mask for a week and loving it so far. It fits comfortably and is easy to adjust. The remote and controls are extremely user friendly, and so far the charge has lasted for an entire week's worth of use! I love the combo of red and blue light for both aging treatments as well as skin clearing.

Review from influenster.com
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May 1, 2026
ChloeN
5 out of 5 stars review

Very effective product

Absolutely love very easy to use. I love the three different features in settings comes with a carrying bag, which makes it easy to travel with. I do wish the battery lasted a little bit longer.

Review from influenster.com
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Apr 29, 2026
MarianeliC
5 out of 5 stars review

Shark

Since I started using this product I have noticed a noticeable change in my skin, it has reduced the outbreak, and I notice more facial lighting. It has a very good size. It cools perfectly and the instructions indicate well.

Review from influenster.com
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Jan 30, 2026
Ale B.
1 out of 5 stars review

Wanted to love it but I'm disappointed...

I wanted to like it so bad but to be honest I've had it for a few weeks and it's not what I expected. This mask is getting a lot of advertisement on social media and I was like, let me try it. I have some wrinkles and imperfections on my skin that I wanted to target. It's been a few weeks of consistent every day use and I see no change. I have mild rosaceas and it actually irritated my skin when I first started using it and had to stop for a few days, to then "get back on track". Also, the eye patches feel nice but I wish that I was also getting treatment with the light on my under-eyes, but it's covered by the eyes patches and when I try to pull it away to get some under-eye light coverage, the mask has some kind of sensor that makes the lights dim. For the price I dont think it's worth it to be honest. I'm dissapointed cause I really like shark products and I wanted to like this, but it was no the case for me.

Review from sharkninja.com
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reply from SharkNinja

Hi Ale, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with the mask did not meet your expectations. We understand how disappointing this must be, especially after hoping to address wrinkles, skin concerns, and mild rosacea. We also appreciate you sharing your concerns about skin irritation, the lack of visible results, and the limitations you experienced with the eye patches and light coverage. Please know that we value this feedback, and we will be passing your comments along to our product team for further review. LED masks can help reduce inflammation, which may support the management of skin redness associated with rosacea; however, we always recommend consulting a medical professional before using LED treatments, especially for sensitive skin. If you would like us to look into this further or provide additional support, please contact us through the link below so our team can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Shark Beauty

Mar 6, 2026
Rmh835
4 out of 5 stars review

Fantastic mask minus cooling eye pads

Pros: - short anti aging program of 6 min - nice screen with time remaining - red, infrared, and blue light all in one mask - lots of high quality lights -comfortable Cons - wish there wasn’t the cooling eye pads (this is where my biggest problem area is and no red light is able to penetrate there since the pads are in the way. Almost bought a different mask bc of this) (depuffing with cooling is only temporary) Overall, great product. Feels like a luxury experience. Jus huge set back is the cooling eye pads

Review from sharkninja.com
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Mar 28, 2026
JYan
3 out of 5 stars review

Does not fit my face

Does not fit my face well. I am Asian and face is relatively flat. The eye pad does not sit under my eyes but lower. Not sure if that impacts the effectiveness. Will find out after using it for a while.

Review from sharkninja.com
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reply from Sharkninja

Hi there, Thank you for sharing this with us. We understand how discouraging it can be when a product doesn’t sit quite right, and we appreciate you taking the time to let us know. To help improve the fit, try slipping the mask on first and then adjusting the straps; use the buckles on the back strap to tighten or loosen the fit by sliding them closer together or farther apart until it feels comfortable and isn’t covering your ears. Then adjust the top strap to move the mask up or down so the eye pads sit in the correct position, aiming for the mask to rest centered on your head. We’ve included a link below with more detailed information on getting started and using the mask. https://support.sharkninja.com/en-CA/article/FW300-Series-Shark-CryoGlow-LED-Face-Mask-Getting-Started-with-your-CryoGlow-ca Kind Regards, Shark Beauty.

Oct 18, 2025
Deb57
2 out of 5 stars review

Extremely disappointed

I bought this product back in the spring of 2025. Used it faithfully and loved it...while it worked. I noticed it starting to lose charge in the past week. Then last night, it started turning off after less than a minute. I did all the steps offered by troubleshooting with no results. I researched for months before purchasing a mask. I decided on this brand because of Sharp products I've owned in the past and the good reviews. Extremely disappointed and don't feel this product lives up to the Sharp name.

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you for sharing your experience. We’re truly saddened to hear that your CryoGlow device stopped working after just a few months of use. We understand how disappointing this must be, especially after doing your research and choosing Shark based on past positive experiences. The CryoGlow was designed to deliver consistent performance and cooling benefits, so it’s concerning to hear that the device is losing charge and shutting off prematurely. We appreciate you trying all the troubleshooting steps, and we’d love the opportunity to make this right. Please reach out to our Customer Care team at 1-855-427-5127 so we can assist you further. Your feedback is incredibly valuable and helps us ensure our products live up to the Shark name you’ve come to trust. Thank you again for bringing this to our attention, we’re here to help. Warm regards, Shark Beauty US

Oct 11, 2025
Jcruzstyle77
5 out of 5 stars review

My 20s eyes are back !

I’m in LOVE with!! This is now part of my morning routine . Cold water wash, Eye treatment , coffee , shower, Better aging routine and skin care creams ! My eyes haven’t looked like this since I was in my 20s And I’m 48 ! My skin is glowing and smooth. On weekends I love to sit back and do routines back to back! 15 minute eyes , better aging and acne !

Review from sharkninja.com
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